Presentation Details

The Fourth International Conference on Knowledge, Culture and Change in Organisations

Change Management: The Real Struggle for ERP Systems

Paul Hawking, Susan Foster, Andrew Stein.

Enterprise Resource Planning (ERP) systems have become an essential information systems infrastructure for large organisations. These organisations are now looking for ways to leverage their ERP investment by introducing new functionality. However no matter how many implementations these companies have undertaken the same people issues still provide barriers. This research looks at the change management practices of Australian companies and identifies the main success factors and barriers associated with implementing change management strategies. The paper presents the results of a survey of 38 major Australian organisations that have implemented an ERP system. Many of these organisations have long histories of ERP usage and multiple ERP implementations and upgrades. The main findings indicate that the respondents considered change management crucial to successful ERP implementations, yet their organisations did not perform change management very well. The main success factor to change management was provision of adequate resources with the main barrier being lack of communication up and down the organisation.


Paul Hawking  (Australia)
Senior Lecturer in Information Systems
School of Information Systems, Faculty of Business and Law
Victoria University

Paul Hawking is a senior lecturer in the School of Information Systems at Victoria University, Melbourne, Australia. He is the SAP Academic Program Director for the Faculty of Business and Law and is responsible for the facilitation of ERP education across the university. He is also coordinator of the university’s ERP Research Group ( . Paul has been involved in education delivery and curriculum development for the past twenty years and has co-authored a series of computer texts. He is past Chairperson of the Australian SAP User Group.

Paul is also a Certified SAP Consultant in Business Warehouse.

Susan Foster  (Australia)

Monash University

Andrew Stein  (Australia)

Victoria University

  • Enterprise Resource Planning Systems
  • Change Management

(30 min Conference Paper, English)