Presentation Details

The Fourth International Conference on Knowledge, Culture and Change in Organisations

Knowledge Creation And Sharing Mechanisms: From Heads (of Departments) To Hands (of staff)

Dr Elayne Coakes, Anton Bradburn, James Shearer, Fefie Dotsika, Terry Burke.


The purpose of this paper is to report on work in progress involving a pilot exploration of two themes grounded in earlier empirical research conducted by some of the authors of this paper. These themes are the nature of the relationship between Intellectual Capital (IC) and Knowledge Management (KM) and the organisational consequences of retiring human capital.
Here we distinguish two forms of knowledge residing in human capital. The first form, peculiar to the organisation concerned, is fluid, or domain, knowledge while sticky, or experiential, knowledge is the second. Sticky knowledge is the type of knowledge that is most difficult to retrieve once employees have left the organisation. The authors are therefore currently conducting a study of ways in which fluid knowledge can be created from sticky knowledge and subsequently re-purposed through a sharing process within an organisation. They are developing an exit interview template, knowledge mapping techniques, and a multimedia database which can be translated into a KM system, which:
1. Utilises text, audio recording, still and digital video images to capture sticky knowledge in exit interviews with retiring key members of staff;
2. Maps and codifies the sticky knowledge released in interviews;
3. Exploits the functionality of the multimedia database to store and access these knowledge assets;
4. Promotes the transmission of fluid knowledge to individuals and communities of practice to enable the creation of new knowledge within an organisation.
This template is being piloted initially in a university and results of interviews conducted will be reported.

Presenters

Dr Elayne Coakes  (United Kingdom)
Senior Lecturer in Business Information Management
Westminster Business School
University of Westminster



Anton Bradburn  (United Kingdom)


University of Westminster



James Shearer  (United Kingdom)


University of Westminster



Fefie Dotsika  (United Kingdom)


University of Westminster



Terry Burke  (United Kingdom)


University of Westminster


Keywords
  • Intellectual capital
  • Knowledge management
  • Knowledge sharing
  • Competitive advantage



(30 min Conference Paper, English)