Presentation Details

The Fourth International Conference on Knowledge, Culture and Change in Organisations

Empowerment Culture in China: A Case Study of Hong Kong and China

Ben Dewald.

This paper looks at the current and future existence and level of empowerment given to hospitality staff in both Hong Kong and China. Through a study of three hotel chains it seems that empowerment as a management style in China, is not going to be used for a long time. Furthermore, in the East meets West culture of Hong Kong, real empowerment is hard to find. Reasons for this seem to be authoritarian management styles, culture, higher than average staff/customer ratios, employees who are not trusted, and an environment which discourages risk taking.


Ben Dewald  (United States)
Associate Professor
The Collins School of Hospitality Management
California State Polytechnic University, Pomona

Dr. B.W.A. (Ben) Dewald is an Associate Professor at The Collins School of Hospitality Management at the California State Polytechnic University, (Cal Poly) Pomona. Prior to joining The Collins School in 2002, Ben taught at The Hong Kong Polytechnic University School of Hotel & Tourism Management. Ben trained in the Dutch, French and Mexican hospitality industry. He managed and opened restaurants in California and Hong Kong, including the Chardonnay at the Registry Hotel across from the Orange County Airport, Antoine Restaurant at the Meridien Hotel in Newport Beach, the Dining Room at the Rancho Mirage Ritz-Carlton, and the P├ętrus restaurant on the 56th floor of the Island Shangri-La in Hong Kong. His research interests include; Food & Beverage; Tipping; Training; Culture and Management; Hotel & Restaurant Management; and Educational Management.

  • Empowerment
  • Culture
  • Hotels
  • Hong Kong
  • China

(Virtual Presentation, English)