Presentation Details

The Fourth International Conference on Knowledge, Culture and Change in Organisations

Using General System Theory to Build Knowledge Management Framework with Implications for Research

Kuan Chen, Denise M. Woods.

From the technology view of point, a knowledge management system is an information system that provides capabilities for organizing, storing, accessing, and sharing organizational knowledge. However, there is no universal definition of knowledge management, just as there's no agreement as to what constitutes knowledge in the first place. A lot of literatures strive to build a model or framework to express the knowledge management construction, such as data collection, content management, documentation management, information processing, and learning organization. To this extent, knowledge is combination of skills, theory, training, experience, and learning process, etc. So it needs to be systematically defined with implications for the research and system development. Pete Loshin (2001) built a knowledge management model, which consists of the process of data, information, knowledge and wisdom. In this paper, we will use this model as core discussion to expand the knowledge structure. Furthermore, the general system theory will be adopted to stress the knowledge management framework. The knowledge management will be broken down into five subsystems, which are data, information, experience, learning, and sharing. The components of these five subsystems will be illustrated. The interrelationships of these five subsystems also will be demonstrated to further understand the knowledge constitution processes.


Kuan Chen  (United States)
Assistant Professor
MIS School of Management
Purdue University Calumet

Denise M. Woods  (United States)

MIS School of Management
Purdue University Calumet

  • Knowledge management
  • Information
  • Experience
  • General system theory

(30 min. Conference Paper, English)