Presentation Details

The Fourth International Conference on Knowledge, Culture and Change in Organisations

Implementing a Knowledge Audit for the Design of a Knowledge Management Apparatus

Dr. Edwin M. Cortez.


Unlike other types of management audits (e.g., communication or information) which each presents its own challenges, a knowledge audit, in particular, is very difficult to implement because it is highly multidisciplinary involving fields such as IT organization and systems management, organizational dynamics/culture, human resources, business and finance, library and information science training/education/learning, communications, intellectual property/law and competitive intelligence. In addition, as an organizational resource, knowledge is highly elusive consisting of tacit experiences, instincts, ideas, etc. The definition of knowledge used in this paper, and as applied to the ‘knowledge management’ concept “is the system and managerial approach to collecting, and organizing enterprise-specific knowledge assets for business functions and decisions” (Chen 2001).

The purpose of this paper is to report on knowledge audit procedures that lead to the design of a prototype knowledge management apparatus (KMA). The KMA exist as a integrated part of an organization’s overall information infrastructure. Its purpose is to bring together a collection of knowledge practices contrasting knowledge ecology (social networking aspects, people and personalization) with knowledge management (information, codification, and systems). The KMA is targeted at integrating technology, human-factors, and networked knowledge, and information in a way that facilitates related work activities independent of distance. Enabling technologies under the KMA might include electronic messaging and meeting systems, asynchronous conferencing systems, online communities (websites organized by subject matter where members access interactive discussion areas and share content), group document management tools, workflow management systems, and GroupWare framework systems used to integrate collaboration across platforms and network architectures (Cortez, 2001).

Presenters

Dr. Edwin M. Cortez  (United States)
Professor of Information Science
School of Library and Information Studies
University of Wisconsin, Madison

Dr. Cortez is a professor in the School of Library and Information Studies, University of Wisconsin, Madison. His research areas include management of information systems and technology, knowledge management, organizational design, and systems theory. He teaches courses in these areas and is active in related national and international associations.

Keywords
  • Knowledge audit
  • Information audit
  • Knowledge management
  • e-Learning



(30 min. Conference Paper, English)