Presentation Details

The Fourth International Conference on Knowledge, Culture and Change in Organisations

Creating a Learning Child Protection System: A Queensland Case Study

Michael Bishop.

The Child Protection and Family Support system in the Mackay Whitsunday Region of Queensland, Australia has undergone radical reform over the last four years. In the process of creating a group of regional services linking government and non-government sectors a formally planned approach was used to create a modern and resilient culture. The application of Senge's Learning Organisation disciplines combined with the introduction of quality improvement systems has been successful in this case study. The case study also demonstrates the benefits of creating formal and informal research and teaching partnerships with universities in order to capture learnings and create systemic and lasting change in child and family welfare service delivery. The case study highlights organisational and structural arrangements used to create the regional system as well as presenting subjective and qualitative data from a variety of stakeholders.


Michael Bishop  (Australia)
Regional Director in the Mackay Whitsunday Region of Queensland
Operations Directorate
Department of Families

Michael has extensive management experience within public sector health and family welfare services. he is President of the Mackay Centre for Research on Community and Children's Services and Chairs the Regional Managers Forum

  • Learning Organisation
  • Change Management
  • Child and Family Welfare System
Person as Subject
  • Senge

(30 min. Conference Paper, English)