Presentation Details

The Fourth International Conference on Knowledge, Culture and Change in Organisations

Stages in Utilizing a Consultant to Deal with Significant Organizational Change

Donald Chrusciel.

It is realized that, as organizations look to deal with significant change in order to maintain a competitive advantage, the necessary learning to deal with this transformation can be gained by internal education and/or seeking external expertise. The focus of this paper is to explore the role of the external expert (consultant) and to affirm the benefits of using such expertise. Utilizing qualitative grounded theory research to examine two primary independent consultants, five (5) stages of consultant/client interaction are identified to establish the prerequisite partnership. These stages are in turn linked with existing change transformation theory to demonstrate credence. It is found that by partnering with a consultant, the organization can expect to go through the phases of the change transformation sooner and become productive faster if and only if the stages for establishing the partnership are optimized.


Donald Chrusciel  (United States)
Graduate Student
Industrial Technology & Education
Iowa State University

Don Chrusciel is the Associate Director for Facilities Planning and Management at Iowa State University and a Ph.D. graduate student in the Department of Industrial Technology and Education. He holds an MBA and a Master’s degree in management information systems and is involved with research on the impact of technology on the organization, dealing with significant organizational change, and organizational continuous improvement.

  • Consultant
  • Consulting Stages
  • Significant Change
  • Organizational Learning
  • Consultant/Client Partnerships
Person as Subject
  • Primary respondents (consultants), “Matt” and “Brett,” are both independent consultants

(Virtual Presentation, English)