Presentation Details

The Fourth International Conference on Knowledge, Culture and Change in Organisations

A Between a Rock a Hard Place: The Clash of IT Occupational Culture and the Press for Organizational Efficiency

Dr Nancy M. Chase, Dr Nancy Isaacson.

The quest for organizational efficiencies is a ubiquitous experience in countless organizations today. It is rare to find an organization of any kind, in any domain, that is not experiencing the press of an increased demand for higher quality work, produced in less time—all with fewer resources than ever before (Demarco, 2001). And in the “organizational trenches,” employees of all kinds and at all levels are experiencing this press for efficiencies in numerous ways, most of them stressful.

Using a qualitative methodology, this study presents an analysis of both personal interviews and focus group sessions with senior information technology (IT) professionals. The purpose of the study was to identify the ways in which the occupational culture of IT professionals conflicts with the press of their employing organizations.


Dr Nancy M. Chase  (United States)
Assistant Professor in Management Information Systems
School of Business Administration
Gonzaga University

Assistant Professor of Management Information Systems at Gonzaga University in Spokane. Formerly an Information Technology professional, she worked for over 20 years in the utility, banking, and state government industries. Her specific areas of interest include organizational behavior, occupational cultures within organizations, and the issue quality in IT work.

Dr Nancy Isaacson  (United States)

Center for Organizational Reform

Director of the Center for Organizational Reform, a non-profit educational and research organization in Spokane, Washington. Formerly an associate professor at Gonzaga University with the Leadership Studies Ph.D. program, she taught courses in organizational theory, organizational reform, leadership, and the sociology of the professions. Her specific areas of interest and expertise include how changes in organizations affect human beings (and vice versa), the healing of unhealthy organizations, and new leadership models for turbulent times.

  • occupational culture
  • information technology

(30 min. Conference Paper, English)