Presentation Details

The Fourth International Conference on Knowledge, Culture and Change in Organisations

Chief Knowledge Officers

Dr. Richard Herschel.

A Chief Knowledge Officer (CKO) is a senior executive who is responsible for ensuring that an organization maximizes the value it achieves through one of its most important assets – knowledge. Knowledge is often defined as information exercised for problem solving, understanding, and benefit. By adopting a CKO, firms formally recognize that knowledge is an asset that needs to be captured, disseminated, and shared to enhance firm performance and value creation. And most of all, they realize it is an asset that must be managed. This paper examines the role of CKOs in organizations, the kinds of knowledge that they manage, and the controversy surrounding the very need for a CKO.


Dr. Richard Herschel  (United States)
Department Chair
Department of Decision & System Sciences
Saint Joseph's University

Dr. Herschel is Chair of the Decision & System Sciences Department at Saint Joseph's University in Philadelphia. He has written extensively in the area of Knowledge Management (KM) and is currently working on a new text covering the relationship of Intellectual Capital, KM, and Technology.

  • CKO
  • Knowledge Management
  • Knowledge Exchange Protocols
  • Tacit Knowledge
  • Explicit Knowledge

(30 min. Conference Paper, English)