Presentation Details

The Fourth International Conference on Knowledge, Culture and Change in Organisations

Email Risk Management: Issues and Challenges Related to Records Retention and Electronic Discovery

Prof. Patricia C. Franks.

Enterprises can reduce risks associated with email management through advance planning. Fundamental to the success of this effort is an e-mail risk management initiative that includes the development of both an email retention policy and an e-discovery plan. Comprehensive rules must be applied consistently by management and implemented by well-trained end users employing the appropriate technology. The purpose of this paper is to describe the issues and challenges faced by organizations as identified by respondents to a survey of the members of an international organization. The study was conducted to understand the extent to which email users have been informed by their employers of email risk management issues related to records retention and electronic discovery and believe their organizations are prepared to deal with them. A scale developed to calculate both individual and organizational levels of risk will be presented. Suggestions for the use of a similar survey to determine the level of risk faced within organizations will be made..


Prof. Patricia C. Franks  (United States)
Business Information Technology Department
Broome Community College

I am a Professor in Business Information Technology Department at Broome Community College through which I teach courses in E-commerce, Website Development & Management, and Records & Information Management. I am pursuing a Ph.D. in Organization and Management with an emphasis in E-business. My dissertation topic, E-Mail Risk Management, has been approved and a formal study is in progress.

  • email
  • risk management
  • records management
  • electronic records
  • litigation
  • electronic discovery
  • email management policy
  • retention plans

(30 min. Conference Paper, English)