Presentation Details

The Fourth International Conference on Knowledge, Culture and Change in Organisations

Creating a Culture of Inclusion with Effective Use of Management Processes: A Case Study

Dr. Rita Thakur.

This case study is based on a one hundred ten year old liberal arts university with eight thousand students that has large professional programs in Business and Education. Historically trusting and open relationships between the faculty and the administration had eroded, generating feeling of powerlessness and hostility amongst the faculty. This paper presents an analysis of business management theories used in the development of a structure that promoted trust, open communication, participation in goal setting and decision making processes, and a decentralized control process. The critical role of in-depth knowledge of the organizational culture in the successful implementation of this structure is reviews


Dr. Rita Thakur  (United States)
Professor of Business Management
College of Business and Public Management
University Of La Verne

  • Linking Pin Structure
  • Participation
  • Communication
  • Organizational culture

(30 min. Conference Paper, English)