Presentation Details

The Fourth International Conference on Knowledge, Culture and Change in Organisations

Knowledge Creation Processes and the Effect of the Culture

Maen Al-hawari, Assoc. Prof. Helen Hasan.

Knowledge is recognised as a substantial resource for organisational success in the current knowledge economy. It is difficult to discover general principles in this area since knowledge processes vary from industry to industry and from organisation to organisation. This paper refers to a set of processes that can be used to manage knowledge through five knowledge enabler cycles. Two culture-related items underpin these processes: firstly, the managers’ belief in the ability of both employees and technology to create and transfer knowledge and, secondly, the attitude of employees to capturing, acquiring and transferring their knowledge.
This research will define the processes within the knowledge enabler cycles and then categorise them into managers’ belief and the attitude of employees. The resulting four categories will be discussed within three types of industries; material-based, system-based and service-based. A questionnaire was mailed to 338 organisations around Australia in the different industry sectors. It was found that managers have different beliefs toward their employees’ knowledge in different industry and the difference in industry can lead to different beliefs toward technology as a facilitator of organisational knowledge creation. Furthermore, there are variations in the attitude of employees to knowledge sharing, capturing and acquiring knowledge indicating important cultural factor in studying knowledge creation processes.


Maen Al-hawari  (Australia)

University of Wollongong

Assoc. Prof. Helen Hasan  (Australia)

University of Wollongong

  • Knowledge management
  • Knowledge processes
  • Culture
  • Industry
  • Australia

(Virtual Presentation, English)