Session Descriptions

The Fourth International Conference on Knowledge, Culture and Change in Organisations

To submit a proposal, please visit the Call for Papers area. Once accepted, presentations will appear in a table below. Final papers will be refereed and published in print and electronic formats.

Keith C. Truscott (Australia) Craig Standing (Australia)
The "Last Frontier" For Indigenous Life Histories: A Suggested Framework for Recording and Analysing Australian Indigenous Tertiary Business Graduates' Life Histories - Virtual Presentation
This research attempts to develop a schema for carrying out Indigenous life histories, especially of nine Australian Indigenous tertiary business graduates, so as to gain critical data for qualitative research analysis.

Norman Brady (United Kingdom)
"More Evidence Of Marketing Paradigm Shift?: The Evolution Of Marketing Information Systems Examined - 30 min. Conference Paper
A theoretical paper analysing and explaining the evolution of the marketing information system concept in marketing literature. Parallels with the evolution of knowledge management theory are drawn in terms of key drivers and conceptualisation.

Rev. Dr. Mara Lief Crabtree (United States)
"The Meaning of Knowledge in Judeo-Christian Perspective: Understanding and Application for Contemporary Contexts - Virtual Presentation
The meaning of knowledge, as understood from Judeo-Christian historical perspective, relates significantly to the need for understanding and applying knowledge in diverse contemporary contexts.

Dr. Terry Leap (United States)
A Model of White-Collar Cybercrime - 30 min. Conference Paper
A model that demonstrates the basic components of white-collar cybercrime.

Rakesh Wats (India)
A Systematic Approach for Continuing Professional Development and Knowledge Management in Technical Institutions of India - 30 min. Conference Paper
The implementation of World Bank Assisted Project for Strengthening Technician Education in India and other similar initiatives taken by Govt. of India from time to time has brought significant changes in the technical education system of the country.

Dr John Winchester (Australia)
Academic Knowledge Mismanagement and the Destruction of Social Capital in Societies - 60 min. Workshop
Academic knowledge management dispalys a reductionist appreciation of knowledge. Contemporay understrandings of knowledge management require integrated approaches. Changes in academic practices are required.

Desislava Dikova (Netherlands)
Acquisition or Greenfield?: The Influence of Experience-Based Organizational Learning And International Strategy On Entry Mode Choice In Central and Eastern Europe. - 30 min. Conference Paper
This study investigates the entry mode choice in CEE by applying organizational learning theory and transaction cost theory, complemented by international strategy arguments and testing for cultural distance and host-country risk influence.

Dr. Jerry Glover (United States) Dr Gordon Jones (United States)
Adaptive Leadership and Knowledge: Essential Ingredients for Change Initiatives - 30 min. Conference Paper
Adaptive leadership requires effective knowledge acquisition and use. Being aware of one's environment and the options available are essential for effective decision-making and leadership.

Maged A. A. Ali (United Kingdom) Sarmad Alshawi (United Kingdom)
Adoption Of CRM: Cross-Cultural Impact: Literature Review - 30 min. Conference Paper
This research emphasis on discussing the impact of culture on CRM systems and try to summarize the pervious work done on the impact of culture on CRM systems.

Dr Frits Pannekoek (Canada)
The Alberta SuperNet, Aboriginal Communities and the New Knowledge Economy: A Study of the Impact of the SuperNet on Blackfoot and Cree Aboriginal Communities - 30 min. Conference Paper
In 2000, Alberta SuperNet set as its goal a high-speed, high-capacity broadband fibre-optic network intended to link 4700 government offices, schools, healthcare facilities, and libraries in Alberta's 422 communities. The real promise of the SuperNet, being rolled out this year, was that all Albertans, particularly rural and Aboriginal Albertans, in over 395 unconnected communities would now be on the information highway, part of the new global knowledge economy. The SuperNet held greatest expectations for Aboriginal communities. This paper will discuss the potential and real impacts of digital content, and on line education on Aboriginal communities. The fact that there was no economic base for many of these communities was a key issue. Equally important was the fact that digital content and on line interactions could further erode Aboriginal Cultural values. The paper will describe several participatory action research initiatives to allow Aboriginal communities to control the impact of the new media and the new knowledge based economy

Wayne Robinson (United Kingdom) Tim Duckett (United Kingdom)
The Application of Social Software as a Basis for Encouraging Collaboration in Strategic Global Customer Account Management - 30 min. Conference Paper
This paper will explore the role that social software can play in assisting the interaction and collaboration across geographically dispersed sales teams managing global customers.

Dr. Michelle Hough (United States) Dr John Spillan (United States)
Applying Knowledge Management Principles to Enhance Crisis Planning Efforts - Virtual Presentation
This paper evaluates the application of knowledge management principles towards enhancing crisis planning efforts and minimizing the disruptive effects of crises in organizations.

Dr. Georg Disterer (Germany)
Assessing Knowledge and Experiences from Projects - Virtual Presentation
There are severe organizational and social barriers to knowledge sharing between projects. This paper discusses how to overcome these barriers to improve knowledge sharing.

Natalia Rekhter (United States)
Assessing the Need for Healthcare Management Education in Russia: Exploratory Study - 30 min. Conference Paper
Socio-economic changes in Russia among other areas affected healthcare, requesting physicians to develop managerial skills. Analyses of physicians’ opinions regarding management education could assist in enhancing physicians' management and administrative knowledge.

Dr. Marvin Glen Lovett (United States)
Attacking the Service Gap: A Bottom-Up Approach - Virtual Presentation
This paper addresses the need to reduce the Service Gap within non-profit institutions of higher education through a realistic adjustment of student expectations which reflect the realities of limited resources and capacity.

Prof Clive Morley (Australia) Dr Tim Haslett (Australia) Prof Ronel Erwee (Australia)
Australian DBA Programs: Contributions to Creating Actionable Knowledge - 60min Workshop
This symposium aims to provoke debate on how professional doctorate programs create learning environments that enable the candidates and faculty to contribute the generation of new types of knowledge

Kamma Langberg (Denmark) Evanthia Kalpazidou Schmidt (Denmark) Ebbe Gravensen (Denmark)
Autonomy in different Managerial Systems within the Public Research Sector in Denmark vs. Researchers’ Attitude on Influence and Resources - 30 min. Conference Paper
Research autonomy and freedom are refereed to as core elements of the university culture - and the management related to this idea may be refereed to as ‘autonomy management’. The paper present actual management at Danish research institutions and compare this with empirical studies on researchers’ attitudes.

Dr Robert L Engle (United States) Edward Kossakowski (United States)
Awareness, Understanding, and Impact of Globalization on Everyday Business: Perceptions of Senior Business Executives of International Corporations. - Virtual Presentation
This study explores awareness, use, and importance of globalization-related issues in the daily business decisions of multinational corporations.

Dr Nancy M. Chase (United States) Dr Nancy Isaacson (United States)
A Between a Rock a Hard Place: The Clash of IT Occupational Culture and the Press for Organizational Efficiency - 30 min. Conference Paper
The quest for organizational efficiencies is a ubiquitous experience in countless organizations today. It is rare to find an organization of any kind, in any domain, that is not experiencing the press of an increased demand for higher quality work, produced in less time—all with fewer resources than ever before (Demarco, 2001). And in the “organizational trenches,” employees of all kinds and at all levels are experiencing this press for efficiencies in numerous ways, most of them stressful.

Sandra Jones (Australia) Jackie McCann (Australia)
Beyond Business Process Engineering (PBR): Using the Virtual Environment to Enhance Performance rather than Develop Compliance - Virtual Presentation
e-learning for training in content information of learning for knowledge

Emmett Lombard (United States)
Bibliographic Instruction, the World Wide Web, and Library Jargon - 30min Conference Paper
The thesis considers modern bibliographic instruction in light of the World Wide Web environment, and some of the inherent obstacles.

Maggie Ferguson (United Kingdom) Dr Graham Baldwin (United Kingdom) Peter Cave (United Kingdom)
Bridging the Void: Business Advisors and SME's after the Foot and Mouth Crisis - 30 min. Conference Paper
A study of SME's perceptions of various business advisors within cumbria after the foot and mouth crisis.

Rod Sarah (Australia) Dr Tim Haslett (Australia)
Building Capability to Accumulate Organisational Knowledge – A Case - 30 min. Conference Paper
If knowledge is an organisational ‘resource’, how is it built over time? This paper conceptualises Knowledge Management as a dynamic resource accumulation system.

Sheila Simsarian Webber (United States)
Building Client Trust and Loyalty: Professionals as Stewards - Virtual Presentation
This proposed research uses what we know about interpersonal relationships from agency theory and stewardship theory, as well as relationship management/marketing, interpersonal and interorganizational trust, and product development/project management to offer an integrated model of the client-professional relationship impacting client trust and loyalty.

Stewart Martin (United Kingdom) Robert Garvey (United Kingdom) Bill Williamson (United Kingdom)
Building Communities of Discovery - 30 min. Conference Paper
This paper discusses learning as discovery and sets out a method to build communities of discovery that will generate transformative learning.

Dr Azhdar Karami (United Kingdom) Stephen Jones (United Kingdom)
Building Human Capital and Increasing HR Capabilities Towards Enhanced Performance - 30 min. Conference Paper
This paper is exploring the relationship between building human capital, HR capabilities and organisational performance in the SME sector in the UK.

Prof. Owen P. Hall (United States)
Business Intelligence Systems: How Real Time Decision Analysis is Impacting the Organization - 30 min Conference Paper
The new generation of business intelligence systems (BIS) offers the potential for significantly improving operational and strategic performance for organizations of various sizes and types.

Dr Iain Robertson (United Kingdom)
Capturing Taste in Contemporary Art: Making Sense of Price Discrepancies Between East Asian Contemporary Art and Western Equivalents - 30 min. Conference Paper
This paper is about the monetary measurement of value in contemporary art. It is about the internal and external mechanisms that create that value

Dr. Gewei Ye (United States)
The CCMP Model for e-Finance with Enterprise Application Integration - Virtual Presentation
This paper suggests a model that extends the current perspective and provides a basis for a more comprehensive approach to financial digitization.

Finestone Nicozaan (South Africa)
The Challenges of Knowledge Management in the rainbow economy: A South African perspective - 30 min. Conference Paper
This qualitative, empirical study explores multiculturalism and knowledge management in a corporate environment.

Dr Siti Korota Aini Omar (Malaysia)
Challenges of the K-Era: The Psychological Contract of Knowledge Sharing and Organisational Commitment - 30 min. Conference Paper
With regards to knowledge sharing, our research in Malaysia indicates that the psychological contract of reciprocity of employer-employee relationship is under threat.

Rumaisa Shaukat (Canada)
Change Management and Educational Organizations - 30 min. Conference Paper
This paper examines organizational change and determinant factors of resistance to change through a comprehensive review of different strands of empirical and conceptual research studies conducted over the last few decades.

David Coldwell (South Africa) Hagos Tesfatsion Asghedom (South Africa)
Change Management and Resistance to Change: An Empirical Investigation of Perceptions of a University Merger - 30 min. Conference Paper
Perceptions of change management and resistance to change among MBA students from diverse backgrounds in the context of an impending University merger.

Paul Hawking (Australia) Susan Foster (Australia) Andrew Stein (Australia)
Change Management: The Real Struggle for ERP Systems - 30 min Conference Paper
This paper discusses the findings of change management issues related to ERP systems in Australian companies.

Wei Hua Wu (Hong Kong Special Administrative Region of China)
The Changing of Culture Interface and Chinese Hyperreality in New City Magazine: When Modern Chinese City Encounters Postmodern Context - 30 min. Conference Paper
The relations between the changing the new Chinese city magazine and the culture interface ; and the intercrossing situation between modern city and the postmodern context.

Mamatoglu Mamatoglu (Turkey)
Changing Organizational Culture: Case of Arcelik - Virtual Presentation
Current research deals with changing organizational culture. 360 Degree Feedback System is used for this reason. This study has been done in Arcelik Firm.

Dr. Richard Herschel (United States)
Chief Knowledge Officers - 30 min. Conference Paper
This paper examines the role of the Chief Knowledge Officer in managing knowledge management programs and the controversy surrounding the need for this role.

Dr Roxanne Hovland (United States) Joyce Wolburg (United States)
History of U.S. Consumer Culture Classical Liberalism from Adam Smith to Micky Mouse - 30 min. Conference Paper
This is a brief history of American consumer culture.

John E. Cook (United States)
Client Centered Organization Charts - Virtual Presentation
Organization charts influence member behavior. That behavior can be channeled to better serve clients (stakeholders).

Angela Dow (United States)
Collaborative Cross-disciplinary Design Education: Training the Future Leaders of the Innovative Organizational Culture - 30 min. Conference Paper
Tomorrow's most effective knowledge workers will need to be educated across multiple disciplines in a collaborative setting if they are to bring a true culture of innovation to organizations across the globe. This paper will analyze the process of collaborative cross-disciplinary design and draw conclusions as to how design education can evolve to serve the changing needs of the knowledge economy.

Dr Andy Adcroft (United Kingdom) Robert Willis (United Kingdom)
Commodification or Transformation?: Measuring performance in the public sector - 30 min. Conference Paper
Recent reforms of the public sector have focused on the imposition of new performance measurement systems. This paper argues that the likely outcome of these changes will not be a transformation in performance but rather further commodification of the services and de-professionalisation of public sector workers.

Dr. Diane Prince (United States) Dr Harpal S. Grewal (United States)
A Comparative Study of Work Value Orientation and Patterns - 30 min. Conference Paper
A comparative study of work value orientations and patterns of minority and non-minority future managers in the US.

Eric Flower (United States)
Competition, Technology, and Planning for Libraries and Information Services: Theorists, Critics, and Commentators - 30 min. Conference Paper
Models of business competition and technology may be applied to both library and corporate information services in today’s information economy.

Dr John Gochenouer (United States) Dr Gerald Toland (United States)
A Computer Model to Detect Fraudulent Internet Auctions - 30 min. Conference Paper
Trust in electronic auctions is being seriously threatened by unethical and illegal practices. These practices can be exposed by computer models.

Prof. James Norrie (Canada)
Connecting Relection to Practice: The Art of Professional Story Telling as a Potent Form of Knowledge Management - 30 min. Conference Paper
Within most organizations, it is not possible to admit failure within incurring career risk. However, real learning occurs best when we fail. Therefore, what are the implications for this with the Knowledge Management field if we are to help practitioners develop their skills? Learn how one application of "story telling" has overcome these obstacles and created real opportunities for professional learning.

Hayes Helen (United Kingdom)
Connecting the Dots - 30 min. Conference Paper
Practical approach to identifying and connecting the knowledge assets of a university and developing a blueprint for action which addresses management, culture and business processes.

Dr. Clemente Charles Hudson (United States) Dr Theresa Shotwell (United States)
Contextual Teaching and Learning the Humanist and Constructivist Perspective - 60 min. Workshop
An examination of the contextual teaching and learning approaches from the Humanist and Constructivist perspectives.

Dr Sunil Erevelles (United States) Haya Alchaar (United States)
Continuous Added-Value Management: Creating Wealth in the Age of Human Imagination - 30 min. Conference Paper
We propose “Continuous Added-Value Management,” a system designed to continuously focus an organization on leveraging human capital to constantly add value.

Liz Creese (United States) Georgina Caillard (Australia)
Contrasts in Individual and Group Reflection in Classrooms as Organisation: Implications for Group and Organisational Learning - Virtual Presentation
This paper describes the differences in the ability to reflect individually and collectively by students in Organisation Behaviour classrooms as organisations.

Dr Shankar Sankaran (Australia) Stewart Hase (Australia) Alexander Kouzmin (Australia) Nada Korac-Kakabadsec Dr Gordon Jones (United States) Dr. Jerry Glover (United States)
Controversies in Knowledge Management - 90 min. Colloquium
A panel discussion on some controversies arising in knowledge management concerned with deproffessioanlisation, politics, tacit knowledge transfer and culture

Lawrence Corbett (New Zealand)
Coping with Turbulence: New Zealand Manufacturers, Internationalization and Managing Change - Virtual Presentation
This paper reports on a longitudinal study of a small group of New Zealand manufacturers that has faced a turbulent international business environment over the last 10 years. They have all survived but with mixed fortunes. Sales growth varied from +430% to –50% over the period due to changes in products, markets, and in ownership.

Henry Mushonga (South Africa)
Corporate Social Responsibility in South Africa: Perspectives on the Nature and Relevance of CSR for South African Business - 30 min. Conference Paper
A Business Case for Corporate Social and Environmental Responsibility (CSER) in South Africa.

Janice Foley (Canada)
The Costs of Intangibles in the Canadian Public Health Care System - 30 min. Conference Paper
An examination of the costs associated with unhealthy work environments for Canadian health care professionals and the organizations in which they work.

Steven C. Baugh (United States) K. Richard Young (United States) Robert S. Patterson (United States)
Creating & Sustaining a Culture of Change: Examining a Thriving Twenty-Year University-Public School Partnership - 60 min. Workshop
This interactive workshop will focus on the essential principles that undergird the success of a twenty-year university-public school partnership in affecting the simultaneous renewal of teacher education and public schools.

Diane Dallis (United States) Doug Ryner (United States)
Creating A Content Management System For A Large Organization: The IU Library Experience - 30 min. Conference Paper
The IUB Libraries created a content management system that has made it possible for their large decentralized organization to present a unified and well designed public interface on the web.

Dr. Rita Thakur (United States)
Creating a Culture of Inclusion with Effective Use of Management Processes: A Case Study - 30 min. Conference Paper
This paper presents the methods by which business management theories were utilized to develop a structure that promoted trust, open communication, participation in goal setting and decision making processes, and a decentralized control process in a one hundred twelve-year old university.

Bradshaw Donna (United Kingdom) Mary Brookes (United Kingdom)
Creating a Knowledge Sharing Culture: A Case Study from General Practice Management in the UK - Virtual Presentation
This paper presents a case study from General Practice Management within the English NHS. A research based programme of activity was delivered to engender organisational learning, skills development and sharing amongst an isolated and dispersed body of the management workforce, who are not directly employed by the NHS.

Michael Bishop (Australia)
Creating a Learning Child Protection System: A Queensland Case Study - 30 min. Conference Paper
A Case Study of a four year change management project involving the establishment of the Mackay Whitsunday Region of the Department of Families in Queensland Australia. Cultural changes achieved through the application of quality improvement and learning organisation approaches.

Rex Pirie (Australia)
Creating a Professional Development Culture: Managing Generational Change in the Victorian Education System - 30 min. Conference Paper
Creative, cost efficient and empowering in-service education is required to create a professional development culture which will meet the needs of the changing teaching profession.

Dr Tim Haslett (Australia) John Stephens (Australia) Beverly C. Walker (Australia)
Creating Actionable Knowledge: An Action Research Perspective - 30 min. Conference Paper
This paper discusses a range of issues related to the meaning of "creating actionable knowledge". This paper outlines a “work-in–progress” University-based project involving Action Research in a range of government, NFP and private organisations. The overall aim of project is the development and translation of management theory into the world of action.

Ait-Ouyahia Hamid (United States) Dr. Edward Rockey (United States)
Creating Alternate Scenarios to Manage Change Proactively - 60 min. Workshop
An interactive workshop designed to create strategic responses that address major multi-dimensional changes.

Marita Holst (Sweden)
The Creation of a Shared Context in a Multi-disciplinary Setting - 30 min. Conference Paper
This paper contributes to understanding organisational processes in new ways of organising work, is also explores new ways to consciously design processes in which information and communication technology are driving forces.

Jane Neal-Smith (United Kingdom)
Crew Resource Management - where next? - 30 min. Conference Paper
After a series of fatal accidents, Crew Resource Management (CRM) was introduced in the commercial airline industry. While fatalies have reduced, the question arises of what else do we have to learn?

Dermot Joseph Kelly (United Kingdom)
Critical Analysis of Management Discourse: -relations between field of production - 30 min. Conference Paper
A crucial part of the knowledge prodcution process is its validation and accepted by a community. Discourse analysis is one approach to understanding how knowledge is brought forth and accepted as reality.

Bill Boyd (Australia) Wendy Ann Laird (Australia)
Cross Cultural Exchange of Change Effective Knowledge: Bridging the knowledge exchange gap between Indigenous Cultures and Bureaucratic Cultures - Virtual Presentation
This paper examines knowledge transfer impediments to social development in disadvantaged communities, using housing in Aboriginal communities as a case study to examine cultural interactions.

Dr. Jorja M. Leap (United States)
Cultural and Organizational Change at the Los Angeles Police Department:: A Cross Disciplinary Case Study - 30 min. Conference Paper
This research examines organizational and cultural crisis and change at the Los Angeles Police Department in the aftermath of the Rampart Scandal and September 11th.

Karin Grasenick (Austria) Reichmann Werner (Austria)
Cultural Change and Gender Sensitive Organisational Development - 30 min. Conference Paper
The paper discusses the concept of gender-sensitive organisational development taking cultural aspects into account, including learning experience, leadership style, power relations, occupational gender roles and attitudes towards family life.

Dr. Jerry Glover (United States) Dr Gordon Jones (United States) Dr Shankar Sankaran (Australia)
Cultural Dilemmas and Knowledge Management in Change Initiatives - 90 min. Colloquium
In this session the presenters will discuss cases of cultural dilemmas in knowledge management and change initiatives. Cultural dilemmas among stakeholders are common barriers to effective knowledge management. Being able to identify, respect, and reconcile cultural differences is very important to the successful implementation of knowledge management.

Kathryn Alexander (United States)
Cultural Dynamics that Affect Innovation and Ethics - Virtual Presentation
Participants will discover the hidden dynamics in their own organization’s culture that impact knowledge flow, learning, innovation and ethical action and explore possible solutions.

Dr. Annette Craven (United States) Dr Nursen Zanca (United States) Dr Pat LeMay Burr (United States)
The Cultural Impact of Globalization and Market Liberalization on the Vietnam Coffee Industry - 30 min. Conference Paper
Market liberalization and globalization cause cultural change in the Vietnam coffee industry. This paper discusses cultural impacts at the national, corporate and individual levels.

Yong Zhang (United States) Dr. James Neelankavil (United States) Anil Mathur (United States)
The Cultural Relativity of Managerial Leadership Styles: a Cross-cultural Comparison of Middle-level Managers in four Countries - 30 min. Conference Paper
This paper examines differences in managerial leadership styles of middle-level managers in four countries.

Deborah C. Hurst (Canada) Shelley MacDougall (Canada)
Culturally Aligned Teaming as the Key Knowledge Transfer Method - 30 min. Conference Paper
This study examines knowledge creation/importation through the the use of contingent knowledge professionals working with core organization staff within culturally aligned teams.

Dr Kate MacKenzie-Davey Yassaman Imani (United Kingdom)
Culture and Knowledge in Organisations and their Misunderstood Paradoxical Relation - 30 min Conference Paper
This study explores and examines how knowledge managers of 13 global firms perceived the relationship between culture and knowledge management (KM) in their organisations

Bozena Leven (United States)
Culture of Corruption: Poland's Medical Sector - 30 min Conference Paper
In this paper we analyze how reforms in the health care sector have affected the level of corruption amongst Polish physicians.

La Verne Abe Harris (United States)
Dancing with Dragons: Social Construction of Technology During Times of Resource Stress - Virtual Presentation
This paper is about how technology is socially constructed in higher education during fiscally challenging times.

Susan F Corbett (New Zealand)
The Database as Intellectual Property: An Ethical Analysis - Virtual Presentation
An application of ethical theory to the call by many organisations for stronger protection under intellectual property laws for their electronic databases.

Dr. Alan Smith (United States) Nell T. Hartley (United States)
Dealing with a Culture of Workplace Violence in an Information-Intensive Society - 30 min. Conference Paper
Unfortunately, the underlying reason violence is occurring at the workplace is due to top management not taking the necessary prevention steps. Although such tactical issues as profiling, identifying behaviors, and even training that all can be implemented at the departmental, without the proper push from upper management violence at the workplace seems to go minimized and appear as unimportant.

Fatima Wang (United Kingdom) Ming Lim (United Kingdom)
Defying Learning: Barriers to Organizational Learning and Human Capital Development - 30 min. Conference Paper
Despite the tremendous technical advances achieved in the field of formal workplace learning, issues of culture give rise to complex and problematic problems that oppose knowledge-sharing, knowledge acquisition, and tangible benefits in the form of improved performance. The cultural factors and mental frameworks held by individuals and corporations manifest as contradictions and barriers which must be identified and understood before synergies between culture and knowledge can be developed.

Peter Balafas (United Kingdom) Thomas Jackson (United Kingdom) Ray Dawson (United Kingdom)
Deploying Knowledge Management and Securing Future Sponsorship within a Highly Hierarchical ‘Role-based’ Organisational Culture - 30 min. Conference Paper
This study defines practical, experience-based guidelines for overcoming organisational and management ‘cultural barriers’ to the deployment and future sponsorship of a knowledge management scheme.

Michael Gangemi (Australia) Prof Robert Brooks (Australia) Sinclair Davidson (Australia)
Determinants of R&D in Australia - 30 min. Conference Paper
Examines the effect that R&D tax concessions have on determining the level of R&D in Australia

Sandra Jones (Australia)
Developing a Cultural change Model for Universities in a Knowledge Era - Virtual Presentation
The paper explores presents a cultural change model for a knowledge university that has academics and administrators working together as communities of practice.

Charles Beck (United States)
Developing a Culture of Innovation: A Workshop in Communication Climate - 60 min. Workshop
Through an interactive workshop, participants learn the dichotomies of supportive and defensive climate and how to create an environment of supportive communication.

Dean Bartlett (United Kingdom)
Developing Organisational Knowledge In The Public Sector: A Case Study of Local Government Innovation - 30 min. Conference Paper
A case study of innovation and knowledge management in the public sector.

Gabriele Meiselwitz (United States) Jonathan Lazar (United States)
Development of Usability Heuristics for Content Creation in Online Course Management Systems - Virtual Presentation
This paper discusses the role of usability heuristics in online course management systems and proposes eight usability guidelines for creating online course content in online course management systems.

Dr Dag Runar Elvekrok (Norway) Siri Moe Jensen (Norway)
Different Processes of Globalization: The Imprint of Cultures on Local Services - 30 min. Conference Paper
This paper investigates the role of different processes of globalization versus the imprint of local cultures as explanation for different services.

Professor Robyn Lynne Blakeman (United States)
Distance Learning The Left and Right of Curriculum Development - 30 min. Conference Paper
Designing online curriculum that educates all kinds of learners, takes a lot of thought. There should be texts, lectures, discussion sessions, traditional assignments and Instructor student Q &A.

Associate Professor Maria Humphries (New Zealand) Dr Betsan Martin (New Zealand)
Diversity Ethics: A Compass Pointing to Relationality and Reciprocity for Navigating Turbulent Seas - 60 min. Workshop
We will describe a process of co-inquiry that provides both the technique and the information for respectful organisational change.

Dr Barbara Jolanta Fryzel (Poland)
A Diversity Management Equilibrium as a Determinant of a Knowledge Creation Process: A Study of Polish Subsidiaries of International Organizations - 30 min. Conference Paper
The proposed paper analyzes the corporate culture from the perspective of a diversity continuum, where on one end there is a dominant tendency for culture unification and on the other end a tendency for maintaining a diversity and capitalizing on it. The diversity continuum model is proposed.The paper examines the hypotheses that an advancement of a added value creation process is dependant on company’s position on a diversity management continuum.

Sandra J. Tanenbaum (United States)
Do Managed Care Organizations Change the Culture of Psychotherapists--or Just their Remuneration? - Virtual Presentation
The evidence-based practice movement has legitimated, for some, the organizational principles of managed care. Most psychotherapists find strict adherence to statistical findings foreign and inappropriate; how, then, has managed care changed their behavior--through cultural change or economic incentives alone?

Dr Seamus Phan (Singapore)
Dot Zen: Ethical and Compassionate Leadership: Wisdom from the Diamond Sutra for Entrepreneurs and Businesses - Virtual Presentation
Unlike war cries such as The Art of War, Dot ZEN is a Zen-inspired philosophy for running businesses and organizations.

Malcolm R.V. Goodman (United Kingdom)
The Driving Forces of Change - 30 min. Conference Paper
The key themes of this paper are Innovation; the Internet; globalisation; the virtual workplace and Japanese management and production practices.

Zichao Li (Singapore)
Drug supply chain management in US and China: A comparison study of the drug supply chain in mature market and the developing market - Virtual Presentation
his paper explores differences in drug distribution management in US and China - the mature market and the developing market.

R. William Maule (United States) Gordon Schacler (United States) Shelley P. Gallup (United States)
Dynamic Knowledge Flow Profiles for Organizational Meta-Cognition - Virtual Presentation
This research proposes new understanding about the organization of dynamic knowledge systems and procedures to integrate knowledge metadata with meta-cognitive profiles of organizational entities.

Dajin Peng (United States)
Economic Culture of Business Organizations - 30 min. Conference Paper
This paper examines how culture affects the style of business organizations in the major countries in the world and in turn how the organizations styles shape economic performance.

Dr. Gloria Rosenbaum (United States)
Educating Professionals for Multi-Cultural Competence: A Social Work Perspective - 30 min. Conference Paper
This paper offers an innovative approach to educating for multi-cultural competence through conceptual and experiential means, including the use of museum-based cultural resources. Its relevance and transferability for diversity training in organizations will be explicated.

Dr. Colette Dumas (United States)
Education for Inclusive Leadership and Social Change - 30 min. Conference Paper
This article examines an ongoing program of Inclusive Leadership and Social Change, designed to prepare business students to be agents of social and cultural change in organizations.

Pahor Marko (Slovenia)
Effects of Corporate Networks on Company's Performance - 30 min. Conference Paper
The article proposes a theory of the influence of social network on companies' performance and empirically tests it.

John J. Voyer (United States) Herbert Smoluk (United States) Bruce Andrews (United States)
The Effects of Cultural Rigidity on Bank Geographic Diversification - 30 min. Conference Paper
A bank following a strategy of geographic diversification was constrained by culture. A system dynamics model tested five strategies possible if the culture’s grip loosened.

Dr. Rolf David Dixon (United States)
The Effects of Culture on Organizational Sensemaking - 30 min. Conference Paper
This paper investigates how organizational culture can serve as a lens through which firms interpret and make sense of both their internal and external environment

Dr Assion Lawson-Body (United States) Dr. Fred Shirazi (United States)
The Effects of Customer Relationship Management on Customer Loyalty in the Small to Medium-Sized Enterprise Environment in the United States - 30 min. Conference Paper
This study is a theoretically-justified empirical examination of the effects of information technology supported customer relationship management (CRM) on the customer to SME loyalty construct.

Dr Ali Sayilir (Turkey)
Effects of First International Joint Ventures on Local Partner's Development: A Multiple Case Analysis - 30 min. Conference Paper
The paper tries to present an account on how a start up relation between an international partner and a local partner effects the development of the local partner’s business.

Dejan Krusec (Italy)
The Effects of Fiscal Policy on Output in a Structural VEC Model: Comparing four EMU and four non-EMU OECD Countries - 30 min. Conference Paper
This paper estimates the effects of tax and government spending shocks on output in a structural Vector Error Correction model for eight OECD countries, including Great Britain.

Dr Walid Belassi (Canada)
The Effects of Organizational Culture on New Product Development Projects - 30 min. Conference Paper
The study uses data collected from 218 U.S. organizations to investigate the effects of organizational culture on the performance of NPD projects.

Dr. Leah Ritchie (United States)
The Effects of the Supervisor-Staff Relationship on Defensive Behaviors and Critical Discussions in Organizations: A Case Study of a Large U.S. Hospital - 30 min. Conference Paper
This case study supports the hypothesis that norms of politeness and defensiveness stop employees from engaging in important critical discussions. Employees who had positive interactions with their immediate supervisors however were more willing to engage in constructive critical discussion about the organization.

Dr William.J. Lee (United Kingdom) Prof C Cassell (United Kingdom)
Electronic routes to change?: A survey of website support for trade union learning representatives - Virtual Presentation
This paper reports a study investigating the website support that trade unions provide for learning representatives.

Mark Brooks Woodhouse (United States)
Elusive Ghosts in Smug Machines: Librarianship and the Changing Nature of Knowledge - 30 min. Conference Paper
This paper is an examination of the response of the library field to the challenges of rapidly changing trends in information development and knowledge management.

Prof. Patricia C. Franks (United States)
Email Risk Management: Issues and Challenges Related to Records Retention and Electronic Discovery - 30 min. Conference Paper
Enterprises can reduce risks associated with email management through advance planning. This paper will report on the results of a study undertaken to understand the extent to which email users have been informed by their employers of email risk management issues and believe their employers are prepared to deal with them.

Chu Keong Lee (Singapore) Dr Schubert Foo (Singapore) Dr Abdus Sattar Chaudhry (Singapore) Dr Suliman Al-Hawamdeh (Singapore)
An Emerging Theory of Voluntary, Informal, Knowledge Sharing - 30 min. Conference Paper
This paper describes preliminary results from research to construct a grounded theory of voluntary, informal, knowledge sharing.

Ben Dewald (United States)
Empowerment Culture in China: A Case Study of Hong Kong and China - Virtual Presentation
This paper looks at the current and future existence and level of empowerment given to hospitality staff in both Hong Kong and China.

Graeme Charles Rose (Australia)
Empowerment of State School Principals: Influence of Contextual Factors: Reporting Results of Testing a Structural Model - 30 min. Conference Paper
This paper presents the results of testing a model of the psychological 'felt' empowerment of state school principals and a number of influencing factors.

Lewis P.J. (United Kingdom)
Engagement in Management Research - Virtual Presentation
The paper examines the use of engaged research methods, giving insights into the difficulties of use problems and possible responses.