The Fourth International Conference on Knowledge, Culture and Change in Organisations: Session Descriptions

Session Descriptions

The Fourth International Conference on Knowledge, Culture and Change in Organisations

To submit a proposal, please visit the Call for Papers area. Once accepted, presentations will appear in a table below. Final papers will be refereed and published in print and electronic formats.

Kamarulzaman Ab. Aziz (Malaysia)
Life Cycles, Trajectories and Clusters - 30 min. Conference Paper
The paper discuss the lessons that can be learned from the field of technology management for application in the cluster concept.

Dr. Hazman Shah Abdullah (Malaysia) Dr Razmi Chik (Malaysia)
Managing Knowledge Organisations: Case Study of a Medium Size Technology Company - 30 min. Conference Paper
The study examines the multifaceted management of a rapidly growing high technology company from developing country by a Bumiputra technoprenuer

Dr Gila M. Acker (United States)
Mental Health Practice in a Managed Care Mental Health Environment - 30 min. Conference Paper
This is a description of a study which explores the relationship between organizational factors associated with the new managed care mental health environment and practitioners' occupational stress.

Dr Andy Adcroft (United Kingdom) Robert Willis (United Kingdom)
Commodification or Transformation?: Measuring performance in the public sector - 30 min. Conference Paper
Recent reforms of the public sector have focused on the imposition of new performance measurement systems. This paper argues that the likely outcome of these changes will not be a transformation in performance but rather further commodification of the services and de-professionalisation of public sector workers.

Dr. Jarralynne Agee (United States) Jane Griswold (United States) Pat Lavelle (United States)
The The CALS Project: A Cross-Cultural Communication Model: Using the UC Berkeley Model of Cross-Cultural Interaction to Build Positive Communication Cultures World Wide - 60 min. Workshop
The CALS Project: University of California Berkeley’s workplace model can show participants how to improve cross-cultural interaction and strengthen the operational efficiency of working teams.

Ait-Ouyahia Hamid (United States) Dr. Edward Rockey (United States)
Creating Alternate Scenarios to Manage Change Proactively - 60 min. Workshop
An interactive workshop designed to create strategic responses that address major multi-dimensional changes.

Hammad Akbar (United Kingdom) Prof Yehuda Baruch (United Kingdom) Prof Nikolaos Tzokas (United Kingdom)
Higher and Lower Levels of Knowledge: Simplifying the Link Between Learning and Creative Behaviors - 30 min. Conference Paper
This conceptual paper simplifies the link between levels of learning, creativity and flexible behaviours.

Hammad Akbar (United Kingdom)
Learning, through Information to Knowledge: What next? - Virtual Presentation
Conceptual paper on the evolution of knowledge management literature from learning per se, through information/its use, to knowlegde and its creation. What is in store for the future?

Al-Hawamdeh Suliman (United States) Ho Tuong Van (Germany)
Personal Web Sites as a Platform for Knowledge Sharing - 30 min. Conference Paper
Increasingly academicians and researchers are publishing information on their personal web sites with the objectives of sharing information and publicizing their work. Such a platform is ideal for knowledge sharing and in return bypassing the traditional mediums such as libraries and information centers.

Maen Al-hawari (Australia) Assoc. Prof. Helen Hasan (Australia)
Knowledge Creation Processes and the Effect of the Culture - Virtual Presentation
Nowadays, the cultural aspect of knowledge creation is being considered the most important factor in studying knowledge management. This study tries to answer a set of questions that are related to cultural influence on knowledge creation processes through a study of these processes in different industries.

Kathryn Alexander (United States)
Cultural Dynamics that Affect Innovation and Ethics - Virtual Presentation
Participants will discover the hidden dynamics in their own organization’s culture that impact knowledge flow, learning, innovation and ethical action and explore possible solutions.

Maged A. A. Ali (United Kingdom) Sarmad Alshawi (United Kingdom)
Adoption Of CRM: Cross-Cultural Impact: Literature Review - 30 min. Conference Paper
This research emphasis on discussing the impact of culture on CRM systems and try to summarize the pervious work done on the impact of culture on CRM systems.

Dr. Carlos J. Alsua (United States)
Personality and Culture: Learning Goals and their Impact on Performance of Global Firms - Virtual Presentation
A model evaluates the influence of distal factors, such as culture on individuals´ dispositions to adopt either learning or performance goals with performance. The paper presents several hypotheses on the influence of cultural dimensions, dispositional goal orientation, and individual performance.

Irfan Altas (Australia) Ali Yazici (Turkey) Ziya Karakaya (Turkey) Barney Dalgarno (Australia)
Transition from Traditional to e-LearningPrograms: A dynamic of Changing our Educational Institutions - 30 min. Conference Paper
The paper discusses the expected impact of an E-Learning model, under implementation at Atilim University, on the organization of the institution.

Prof A D Amar (United States)
Subliminal Models for the Learning of the Mind: Training and Behavior Modification of Knowledge Workers - 30 min. Conference Paper
This paper takes up learning, training, and behavior modification of knowledge workers and revisits, devises, and adapts available models to the mind work.

Sarah Andrews (United States)
Managing Change for Libraries When Technology Changes - Virtual Presentation
Discusses how to help library employees manage or cope in an environment with constantly changing technology.

N. Faye Angel (United States)
Topology for Understanding the Acquisition of Knowledge in a Small, Liberal Arts College with Significant at-risk Population - 30 min. Conference Paper
This presentation outlines a topology for understanding the acquisition of knowledge in a small, liberal arts college with significant at-risk population.

Dr Jannis Jan Angelis (United Kingdom)
Impact of Change: Lean Production Implementation and Worker Job Stress - Virtual Presentation
This multi-industry empirical study investigates the impact of lean production implementation on worker job stress

John Annakis (Australia) Dr Barbara Lasky (Australia)
Managing Intangibles: Predicting the Future of Human Resources Management - Virtual Presentation
Job advertisements open a window onto the way in which companies manage their human skills base, and value HR.

Susan Lucia Annunzio (United States)
Unlockng Corporate Performance - 30 min. Conference Paper
The Center for High Performance conducted the largest systematic global study of knowledge workers ever undertaken in the United States, Europe, Australia, Japan, and Shanghaie/Beijing, revealing not only the characteristics that distinguish high-performance work environments, but also uncovering the systematic barriers hindering profitable growth.

Appana Subhash (New Zealand)
Reality Check for NPM: Change Management at Airports Fiji Ltd. - 30 min. Conference Paper
NPM appears to have questionable value as a model of change in the restructure and management of Public Enterprises in a traditional setting.

Nancy Winniford Ashley (United States) Charlette Geffen (United States) Pamela Henderson (United States)
Expanding Market Opportunities through Knowledge Management - Virtual Presentation
This paper presents a knowledge management system architecture that integrates market, financial and technical information to help companies identify and analyze near market opportunities.

Peter Balafas (United Kingdom) Thomas Jackson (United Kingdom) Ray Dawson (United Kingdom)
Deploying Knowledge Management and Securing Future Sponsorship within a Highly Hierarchical ‘Role-based’ Organisational Culture - 30 min. Conference Paper
This study defines practical, experience-based guidelines for overcoming organisational and management ‘cultural barriers’ to the deployment and future sponsorship of a knowledge management scheme.

Dean Bartlett (United Kingdom)
Developing Organisational Knowledge In The Public Sector: A Case Study of Local Government Innovation - 30 min. Conference Paper
A case study of innovation and knowledge management in the public sector.

Jennifer Bartlett (Australia)
Legitimacy in a changing Global Economy - Virtual Presentation
In a knowledge economy where technologically mediated information plays an important role, greater understanding is required of its impact on organisational sustainability. This paper examines the link between mediated information within a global economy and a key to long-term organisational success – legitimacy.

Steven C. Baugh (United States) K. Richard Young (United States) Robert S. Patterson (United States)
Creating & Sustaining a Culture of Change: Examining a Thriving Twenty-Year University-Public School Partnership - 60 min. Workshop
This interactive workshop will focus on the essential principles that undergird the success of a twenty-year university-public school partnership in affecting the simultaneous renewal of teacher education and public schools.

Susan D. Beatty (Canada)
The Information Commons as an Agent of Change in Universities - Virtual Presentation
Information Commons are new models of collaborative service in academic libraries. This integrated service model, usually supported by diverse service teams is driving cultural change in academic institutions.

Anne Beaumont (Australia) Betsy Earl (Australia) Andrew Wenn (Australia)
Federated Searching: Disparate and Distributed Databases, one Common Interface for Library Users - 30 min. Conference Paper
We describe the successes and difficulties of developing a common simple-to-use interface to multiple databases for library users.

Charles Beck (United States)
Developing a Culture of Innovation: A Workshop in Communication Climate - 60 min. Workshop
Through an interactive workshop, participants learn the dichotomies of supportive and defensive climate and how to create an environment of supportive communication.

Dr Walid Belassi (Canada)
The Effects of Organizational Culture on New Product Development Projects - 30 min. Conference Paper
The study uses data collected from 218 U.S. organizations to investigate the effects of organizational culture on the performance of NPD projects.

Victoria Bellou (Greece)
Mergers’ and Acquisitions’ Impact on Psychological Contract Breach: The case of non-managerial employees - Virtual Presentation
Psychological contract is examined in the context of Greek mergers and acquisitions.

Claudia Bettiol Bettiol (Italy)
Knowledge management applied to renewable energies: The cases of the eolic plants in Italy - Virtual Presentation
Every environmental transformation creates several groups of stakeholders who are against the new initiatives and try to make it to be unsuccessful, as it happened in the case of the eolic plants in Italy. In this situation the realization of the plant depends on a new professional, i.e. the urban negotiation manager, who has to recognize the differences and to evaluate how to transform a relational conflict in a technical one

Dr. John Betton (United States)
Who Owns Knowledge?: Intellectual Property and Technology in a Global Age - 30 min. Conference Paper
Considers the transition from the tangible "hardware" of technology to what Hofstede called "the software of the mind and the implications of this for global knowledge systems based on intellectual "property"

Michael Bishop (Australia)
Creating a Learning Child Protection System: A Queensland Case Study - 30 min. Conference Paper
A Case Study of a four year change management project involving the establishment of the Mackay Whitsunday Region of the Department of Families in Queensland Australia. Cultural changes achieved through the application of quality improvement and learning organisation approaches.

Haydn Blackey (United Kingdom) Arthur Egar (Netherlands)
New ways of Sharing Knowledge: The Adoption of New Publishing Technologies in Academic and Corporate Libraries? - 30 min. Conference Paper
It is becoming clear that the adoption and diffusion of new product and process technologies in the library sector has a direct impact on the way knowledge is shared, stored and implemented within academic and corporate environments.

Dr Deborah Blackman (Australia) Graeme Smith (United Kingdom)
Knowledge Management: Challenges Across Nations - 30 min. Conference Paper
Nations need to share knowledge in order to maximize global resources and develop effective security. This paper discusses inherent challenges and offers tentative solutions.

Vivienne Blake (Australia)
The Impact of Action Learning on Building Reflective Practice in Low to Mid Level Workers - 30 min. Conference Paper
Exploration of the impact of action learning on stimulating reflective practice and improved service provision in low to mid level workers.

Professor Robyn Lynne Blakeman (United States)
Distance Learning The Left and Right of Curriculum Development - 30 min. Conference Paper
Designing online curriculum that educates all kinds of learners, takes a lot of thought. There should be texts, lectures, discussion sessions, traditional assignments and Instructor student Q &A.

Don M.M. Booker (United States)
Information and Innovation: Multidimensioanl Managerial Perspectives - 30 min. Conference Paper
Presentation of a unified multidimensional model of information and innovation and its application to the management of innovation.

Vida Botes (South Africa)
Valuing Intellectual Capital in the Decision Making Process of the South African Unit Trust Equity Managing - 30 min. Conference Paper
Future earnings capabilities of companies are as important as their physical assets

Deonie Botha (South Africa)
Knowledge Management within the Globalised Organisation: The Impact of the African Concept of "Ubuntu" on Knowledge Management Practices - 30 min. Conference Paper
An integrated framework for knowledge management practices in globalised organisations are proposed. This framework is based on the characteristics of the Western and Eastern national cultures but focus on the African national culture known as "Ubuntu".

Bill Boyd (Australia) Wendy Ann Laird (Australia)
Cross Cultural Exchange of Change Effective Knowledge: Bridging the knowledge exchange gap between Indigenous Cultures and Bureaucratic Cultures - Virtual Presentation
This paper examines knowledge transfer impediments to social development in disadvantaged communities, using housing in Aboriginal communities as a case study to examine cultural interactions.

Dr Jan BraceGovan (Australia)
Knowledge and Information Technology in the Small Firm - 30 min. Conference Paper
Using two cases this paper will explore knowledge exchange through information technology in the small professional service firm.

Bradshaw Donna (United Kingdom) Mary Brookes (United Kingdom)
Creating a Knowledge Sharing Culture: A Case Study from General Practice Management in the UK - Virtual Presentation
This paper presents a case study from General Practice Management within the English NHS. A research based programme of activity was delivered to engender organisational learning, skills development and sharing amongst an isolated and dispersed body of the management workforce, who are not directly employed by the NHS.

Norman Brady (United Kingdom)
"More Evidence Of Marketing Paradigm Shift?: The Evolution Of Marketing Information Systems Examined - 30 min. Conference Paper
A theoretical paper analysing and explaining the evolution of the marketing information system concept in marketing literature. Parallels with the evolution of knowledge management theory are drawn in terms of key drivers and conceptualisation.

Prof Robert Brooks (Australia) William Dimovski (Australia)
The Importance of Intangible Assets in Initial Public Offerings - 30 min. Conference Paper
For Australian industrial stocks we find that the presence of intangible assets reduces the extent of IPO underpricing.

Robert F. Brooks (United States)
Informational Boundaries and Interaction Styles: Learning as Change and Collaboration - 30 min. Conference Paper
This presentation is about the results of a study of the relationship between Information Interaction Styles and individual openness to knowledge sharing and personal change.

Dr Penny Brunner (United States) Dr. Melinda L. Costello (United States)
Monitoring Change in the Empowered Classroom - Virtual Presentation
The empowered classroom, while difficult to structure, may lead to greater feelings of personal power and self-awareness for students. And, the empowerment may accompany students as they enter the workplace.

Dr. John Budd (United States) Graham E. Higgs (United States)
Ethical Management of Organizations: Giving Voice to All - 30 min. Conference Paper
Effective management of organizations depends on a discourse ethical environment that allows everyone to contribute. The impact of ethics on knowledge and meaning is explored.

Dr. Norma J Bond Burgess (United States)
Self Knowledge: The Heart and Soul of Leadership - 60 min. Workshop
Leaders are not always born. Introspection of one's value system, tolerance level and deciding what matters most provides insight into developing successful, sustainable leadership characteristics.

Dr Marilynn Butler (United States) Dr Catherine Hackney (United States) Dr JoAnne M. Podis (United States)
Mentoring Revisioned: Collaboration Replaces Competition - 60 min. Workshop
The purpose of the workshop is to suggest a contemporary paradigm for leadership that includes mentoring novices into the organization in a way that fosters the ethics of equity, inclusion, and justice.

Dr Norman Carroll (United States) Dr Peter F. Sorensen (United States)
Entrepreneurial Model of Change in Small University Setting - 30 min. Conference Paper
A model for decentralized decision making in small universities using the concept of the responsibility center.

Cassouto Dorit E. (Israel) Prof. Tzvi Raz (Israel)
Project Team Culture and Project Management Success – An Empirical Study - 30 min. Conference Paper
The study focuses on project teams in organizations and examines the relationship between the project team culture and the project management success.

Isabella Chan
A Trading with Hong Kong in a New Dimension - 30 min. Conference Paper
The effect of the hand-over of Hong Kong to China on British Companies operating in Hong Kong and the Organisational changes needed to survive.

Dr Nancy M. Chase (United States) Dr Nancy Isaacson (United States)
A Between a Rock a Hard Place: The Clash of IT Occupational Culture and the Press for Organizational Efficiency - 30 min. Conference Paper
The quest for organizational efficiencies is a ubiquitous experience in countless organizations today. It is rare to find an organization of any kind, in any domain, that is not experiencing the press of an increased demand for higher quality work, produced in less time—all with fewer resources than ever before (Demarco, 2001). And in the “organizational trenches,” employees of all kinds and at all levels are experiencing this press for efficiencies in numerous ways, most of them stressful.

Kuan Chen (United States) Denise M. Woods (United States)
Using General System Theory to Build Knowledge Management Framework with Implications for Research - 30 min. Conference Paper
Using System approach to study knowledge management

Qiyang Chen (United States)
Strategic Factors of knowledge management for customer support - Virtual Presentation
Discussion on the strategic factors related to knowledge management in customer support

Chiam Ching Leen (Singapore) Prof. John Hedberg (Singapore) Prof Peter Freebody (Singapore)
Impediments to Knowledge Sharing in Public Educational Institutions: Tuning in to Teachers and Students Voices on Concerns About Knowledge Sharing - 30 min. Conference Paper
This paper argues that knowledge sharing and Knowledge Management (KM) as a whole have important roles to play in educational institutions. Preliminary findings on factors that impede knowledge sharing in educational institutions are examined.

Tina M. Chindgren (United States)
An Exploration of Communities of Practice: From Lave and Wenger's Seminal Work to a U.S. Government Agency's Knowledge Sharing Program - Virtual Presentation
This conceptual paper explores the community of practice model for knowledge sharing with a case study of a government agency.

Dr Beverly Chiodo (United States) Dr Cecilia Temponi (United States)
Students' Perceptions: Academic Improvements - Virtual Presentation
The purpose of this research is to collect students perceptions on a "good student" and develop profiles of a capable student that could benefit all institutional customers.

Donald Chrusciel (United States)
Stages in Utilizing a Consultant to Deal with Significant Organizational Change - Virtual Presentation
Utilizing qualitative grounded theory research, five (5) stages of consultant/client interaction are identified which can have a positive influence on the change transformation of an organization.

Robert Clark (United States) Madeleine B. d’Ambrosio (United States)
Managing Human Resources in Higher Education: Recruitment, Retention, and Retirement in 21st Century - 30 min. Conference Paper
Paper examines challenges facing senior academic administrators as they strive to maintain a high quality faculty. Faculties at most academic institutions are aging and the growth in university budgets is declining and many institutions have had actual budget reductions. Student demand for education continues to grow although the demand for specific courses is changing. The paper examines how institutions are altering their compensation and personnel policies to achieve their strategic objectives. What new policies are needed to attract, retain, and ultimately retire faculty?

Dr Nicholas R. Clarke (United Kingdom)
The Impact of Organisational Culture on Learning and Learning Outcomes: Findings from the Healthcare Sector - 30 min. Conference Paper
This study investigates the importance of learning culture for the acquisition of different types of knowledge learning in the workplace

Dr Elayne Coakes (United Kingdom) Anton Bradburn (United Kingdom) James Shearer (United Kingdom) Fefie Dotsika (United Kingdom) Terry Burke (United Kingdom)
Knowledge Creation And Sharing Mechanisms: From Heads (of Departments) To Hands (of staff) - 30 min Conference Paper
This paper describes work in progress relating to how to capture the knowledge from potential retirees in the Higher Education sector through a variety of techniques.

David Coldwell (South Africa) Hagos Tesfatsion Asghedom (South Africa)
Change Management and Resistance to Change: An Empirical Investigation of Perceptions of a University Merger - 30 min. Conference Paper
Perceptions of change management and resistance to change among MBA students from diverse backgrounds in the context of an impending University merger.

John E. Cook (United States)
Client Centered Organization Charts - Virtual Presentation
Organization charts influence member behavior. That behavior can be channeled to better serve clients (stakeholders).

Lawrence Corbett (New Zealand)
Coping with Turbulence: New Zealand Manufacturers, Internationalization and Managing Change - Virtual Presentation
This paper reports on a longitudinal study of a small group of New Zealand manufacturers that has faced a turbulent international business environment over the last 10 years. They have all survived but with mixed fortunes. Sales growth varied from +430% to –50% over the period due to changes in products, markets, and in ownership.

Susan F Corbett (New Zealand)
The Database as Intellectual Property: An Ethical Analysis - Virtual Presentation
An application of ethical theory to the call by many organisations for stronger protection under intellectual property laws for their electronic databases.

Gian Franco Corio (Italy)
The Introduction of Quality Control in Hospitals: Expectations and Opinion of Nursing Management - Virtual Presentation
Analysis of opinions and expectations of nursing management with respect to the characteristics and the aspects of Quality Control considered peculiar to the Health Sector.

Dr. Edwin M. Cortez (United States)
Implementing a Knowledge Audit for the Design of a Knowledge Management Apparatus - 30 min. Conference Paper
Reports on a set of prototype procedures for conducting an efficient and effective knowledge management audit leading to the design of a knowledge management apparatus (KMA) that is part of an organization's overall technology infrastructure.

Kym Cowley (Australia) Ranjit Voola (Australia)
Towards a Measurable Construct of Sensemaking in Organizations - 30 min. Conference Paper
Sensemaking involves the reciprocal interaction of information seeking, meaning ascription and subsequent action. This paper asserts that some firms are more successful at sensemaking than others. Higher levels of successful sensemaking capabilities therefore should result in higher performance outcomes for the organization. This paper operationalizes the sensemaking concept through exploratory research and hypothesizes that sensemaking consists of three dimensions; organizational identity, organizational memory and socio-informational architecture.

Dr Michael Cox (Canada)
Leadership Mobilization and Return On Intelligence: Building The Triple Bottom Line - 30 min Conference Paper
The knowledge-based workplace urgently requires the leadership character and competency to mobilize people, knowledge and strategy as a sustainable competitive advantage to build ROI (Return On Intelligence).

Rev. Dr. Mara Lief Crabtree (United States)
"The Meaning of Knowledge in Judeo-Christian Perspective: Understanding and Application for Contemporary Contexts - Virtual Presentation
The meaning of knowledge, as understood from Judeo-Christian historical perspective, relates significantly to the need for understanding and applying knowledge in diverse contemporary contexts.

Dr Neil C. Cranston (Bahamas) Dr Lisa Catherine Ehrich (Australia) Dr Megan Kimber (Australia)
Ethical Dilemmas faced by Organisational Leaders: Learnings From the Public Sector - Virtual Presentation
Leaders in all types of organisations are increasingly faced with decisions where matters of ethics are significant. This paper reports of an exploration of ethical dilemmas faced by leaders in the public sector as they struggle with such decisions.

Dr. Annette Craven (United States) Dr Nursen Zanca (United States) Dr Pat LeMay Burr (United States)
The Cultural Impact of Globalization and Market Liberalization on the Vietnam Coffee Industry - 30 min. Conference Paper
Market liberalization and globalization cause cultural change in the Vietnam coffee industry. This paper discusses cultural impacts at the national, corporate and individual levels.

Dr. Caroline M. Crawford (United States) Dr Terry James (United States)
University Wide Knowledge, Culture and Change: Learning Outcomes and Instructional Technology Integration - Virtual Presentation
With the dawning of the Information Age, a university wide knowledge and culture can change through shifts enhanced by instructional technology integration and learning outcomes.

Dr. Ronald Crawford (United Kingdom)
Race and Ethnic Relations at Work: An Empirical Case Analysis of Diversity Utilisation In A UK Organisation - 30 min. Conference Paper
This paper empirically explores diversity management in a large UK organisation, focusing on race and ethnicity. It examines the parity of treatment of racial and ethnic groups within the organisation.

Liz Creese (United States) Georgina Caillard (Australia)
Contrasts in Individual and Group Reflection in Classrooms as Organisation: Implications for Group and Organisational Learning - Virtual Presentation
This paper describes the differences in the ability to reflect individually and collectively by students in Organisation Behaviour classrooms as organisations.

Dr Peter Critten (United Kingdom)
Towards a Complexity View of the Knowledge Creating Company: Organisations from the ‘Inside-Out’ - 30 min. Conference Paper
Drawing on complexity theory and Knowledge management this paper introduces a model for organisational transformation which shows how new knowledge and innovation can be generated

Bruce Cronin (United Kingdom) Philippa Ashton (United Kingdom) Kimiz Dalkir (Canada) Erica Wiseman (Canada) Stephen Hickman (United Kingdom) Antoinette St. Hillaire (United Kingdom)
The Value of Networks: Social Networks and the Value Creating Process - 90 min. Colloquium
A range of perspectives on the relationship of social networks to the value-creation process in organisations.

Dr. Clyde V. Croswell (United States) Scot Holliday (United States)
The New Science of Awareness: Emergence of Consciousness in Organic Systems - 30 min. Conference Paper
Recent findings from cognitive science help explore consciousness and how awareness and spontaneous creativity emerge through intersubjectivity in complex adaptive systems.

Margaret Crouch (Australia)
Examining Culture at Work:: A Review of the Role of Culture in the Organisation and in the Workplace - 30 min. Conference Paper
The paper examines the juxtaposition of organisational and workplace cultures and their translation into performance management based on a case study-in-progress of Australian incoming call centres.

Dr. Cheryl Crozier Garcia (United States)
Social and Organizational Change Using the Rule of St. Benedict - 30 min Conference Paper
This paper discusses human resource management in light of the principles of Benedictine spirituality. The challenge presented by this study is to reflect on how spirituality and management skills come together to create change for oneself and for business.

Dr Brian Cusack (New Zealand)
Tangible Outcomes from Virtual Enterprises: The Value of Games - Virtual Presentation
Tangible outcomes from managing intangibles; Last bullet point: Virtual enterprises in a network world.

Vibeke Dalberg (Norway) Siri Moe Jensen (Norway) John Krogstie (Norway)
Visual Models as Vehicles for Organisational Learning - 30 min. Conference Paper
The paper analyses the use of visual models in a project to harmonise work processes across local offices of a global organisation from an organisational learning perspective.

Diane Dallis (United States) Doug Ryner (United States)
Creating A Content Management System For A Large Organization: The IU Library Experience - 30 min. Conference Paper
The IUB Libraries created a content management system that has made it possible for their large decentralized organization to present a unified and well designed public interface on the web.

Gerry Davies (Hong Kong Special Administrative Region of China)
Exploring Teacher Supervisor Feedback: Changing Teaching Practice Through Reflection - 30 min. Conference Paper
This study examines the level of reflectivity and the substance of six supervisory conferences in teaching practicums and recommends changes to increase reflectivity.

Dr Mark A.P. Davies (United Kingdom)
Facilitating the Strategic use of Market Research Using a Decision Support System - 30 min. Conference Paper
Shows how market researchers can adopt a strategic role in assisting their clients in the selection of extensions to AHP using ideation, structuring, evaluation, interpretation.

Dr Miles Davis (United States)
OD and Change Management: Intangible Fields with Tangible Differences - 30 min Conference Paper
An empirical examination and comparison of the values and interventions of OD and Change Management consultants.

Prof Linda E R De Vries Snr (South Africa) Segole Khutos Ramontja (South Africa) K. Lincoln Pilane (South Africa) Rene Coriazin (South Africa)
The Voices from Inside-reflections on Empowerment through Entrepreneurial Interventions: Interventions, Actions and Learnings within Disadvantaged School Communities - 60 min. Workshop
The lessons learnt, the experiences gained and the reflections on of the entrepreneurial interventions with disadvantaged school communities.

Peter M. Demediuk (Australia) John Breen (Australia)
SME Access to Government Procurement Markets: Inhibitors to Change - Virtual Presentation
This research investigates the inhibitors of SME access to government procurement markets and the attendant gaps in human, organisational and relational capital.

Ben Dewald (United States)
Empowerment Culture in China: A Case Study of Hong Kong and China - Virtual Presentation
This paper looks at the current and future existence and level of empowerment given to hospitality staff in both Hong Kong and China.

Luca Dezi (Italy) Francesco Schiavone (Italy)
Managerial Styles within an Italian Industrial District: Two Different Successful Stories - Virtual Presentation
The paper provides an analysis of the managerial styles of two Italian industrial district firms according to the systemic approach.

Dr Thomas Diefenbach (United Kingdom)
The Meaning of Intangible Assets, Knowledge, Business Knowledge - 30 min. Conference Paper
Investigation of different definitions, meanings and implication for management of the terms 'intangible assets', 'knowledge' and 'business knowledge'

Desislava Dikova (Netherlands)
Acquisition or Greenfield?: The Influence of Experience-Based Organizational Learning And International Strategy On Entry Mode Choice In Central and Eastern Europe. - 30 min. Conference Paper
This study investigates the entry mode choice in CEE by applying organizational learning theory and transaction cost theory, complemented by international strategy arguments and testing for cultural distance and host-country risk influence.

Dr. Georg Disterer (Germany)
Assessing Knowledge and Experiences from Projects - Virtual Presentation
There are severe organizational and social barriers to knowledge sharing between projects. This paper discusses how to overcome these barriers to improve knowledge sharing.

Dr. Rolf David Dixon (United States)
The Effects of Culture on Organizational Sensemaking - 30 min. Conference Paper
This paper investigates how organizational culture can serve as a lens through which firms interpret and make sense of both their internal and external environment

A. Noel Doherty (United States) Dr. F. Victor Lu (United States)
Evolutionary Models of Business Growth and Strategy - Virtual Presentation
A review of evolutionary and chaos models with their potential applications to business development, strategies and policies.

Angela Dow (United States)
Collaborative Cross-disciplinary Design Education: Training the Future Leaders of the Innovative Organizational Culture - 30 min. Conference Paper
Tomorrow's most effective knowledge workers will need to be educated across multiple disciplines in a collaborative setting if they are to bring a true culture of innovation to organizations across the globe. This paper will analyze the process of collaborative cross-disciplinary design and draw conclusions as to how design education can evolve to serve the changing needs of the knowledge economy.

Glenys Drew (Australia)
‘Balancing Act’ of Today’s Complex University Environment – Harnessing Organisational Complexity Positively: Balancing Academic Rigour and Business Efficiency - Virtual Presentation
Caught between the worlds of ‘Academe’ and ‘business’, universities may harness organisational complexity positively to extend academic rigour while managing increasing internal and external accountabilities.

Francis Duffy (United States)
Step-Up-To-Excellence: Transforming School Systems to Become Knowledge-Creating Organizations - Virtual Presentation
This paper presents a method to transform entire school systems that is based on the premise that school systems are knowledge-creating organizations.

Dr. Colette Dumas (United States)
Education for Inclusive Leadership and Social Change - 30 min. Conference Paper
This article examines an ongoing program of Inclusive Leadership and Social Change, designed to prepare business students to be agents of social and cultural change in organizations.

Dr. Charlene A. Dykman (United States) Dr Charles Davis (United States)
Knowledge Management and Capitalism - A Conundrum - Virtual Presentation
This paper focuses on the inherent conflict between knowledge management and capitalist economic frameworks.

Dr. Charlene A. Dykman (United States) Denis Moura (France)
Knowledge Management in Space Activities - 30 min Conference Paper
This paper discusses the proposals of the working group of the International Academy of Astronautics and the criticality of a knowledge management approach in the Aerospace community.

Andy Earwaker (United Kingdom)
The Value of Diversity in Creating Organisational Knowledge - Virtual Presentation
The role of diversity in contributing to organisational knowledge through an examination of the psycho-social processes involved and the implications for the development of effective management tools.

Dr. Karen Eastwood (United States) Dr. Monika Renard (United States)
Trading Places:: Gender Communication Lessons - 60 min. Workshop
This is a hands-on workshop focusing on an exercise to facilitate cross-gender communications.

Chris Edgelow (Canada)
The Integrated Approach to Leading Change - Virtual Presentation
Ensuring change succeeds is arguably the most important work of leaders in organizations today. If people in organizations are not willing to be led, the leaders have failed to create the necessary conditions for success.

Dr Dag Runar Elvekrok (Norway) Siri Moe Jensen (Norway)
Different Processes of Globalization: The Imprint of Cultures on Local Services - 30 min. Conference Paper
This paper investigates the role of different processes of globalization versus the imprint of local cultures as explanation for different services.

Dr Dag Runar Elvekrok (Norway) Siri Moe Jensen (Norway) Heidi Brovold (Norway)
Work Process Development: Are Harmonisation and Innovation conflicting aims? - 30 min. Conference Paper
The paper analyses the relationship between harmonisation and innovation in the context of harmonisation of work processes across local offices of a global organisation.

Dr Robert L Engle (United States) Edward Kossakowski (United States)
Awareness, Understanding, and Impact of Globalization on Everyday Business: Perceptions of Senior Business Executives of International Corporations. - Virtual Presentation
This study explores awareness, use, and importance of globalization-related issues in the daily business decisions of multinational corporations.

Dr Sunil Erevelles (United States) Haya Alchaar (United States)
Continuous Added-Value Management: Creating Wealth in the Age of Human Imagination - 30 min. Conference Paper
We propose “Continuous Added-Value Management,” a system designed to continuously focus an organization on leveraging human capital to constantly add value.

Connie Fajardo
The Impact ot Technological Innovations on the Alternative Modes of Delivery in Education - 30 min. Conference Paper
This paper will review researches on technological changes and its impact on the alternative modes of delivery of instruction.

Dr. M. Hosein Fallah (United States) Sherwat Ibrahim (United States)
Innovation and Dynamics of Knowledge Creation - 30 min. Conference Paper
This paper builds on the current body of knowledge to describe the process of innovation and its relationship to tacit knowledge, knowledge creation and knowledge spillovers in technological clusters. The authors present a model defining the mechanisms of knowledge accessibility and knowledge transformation.

Ronnie Fanguy (United States)
Retaining Knowledge with an Upstart Network - Virtual Presentation
We illustrate how a network constructed by the Upstart algorithm can be used to store organizational knowledge by using the example of supplier selection.

Dr Dominick Fazarro (United States)
An Investigation of Learning Style Preferences of African Americans College Students at a Historical Black University in the Delta Region of South Central United States - 30 min. Conference Paper
This study examines the various learning styles of African American college students based on socio-economic status in the Delta Region.

Maggie Ferguson (United Kingdom) Dr Graham Baldwin (United Kingdom) Peter Cave (United Kingdom)
Bridging the Void: Business Advisors and SME's after the Foot and Mouth Crisis - 30 min. Conference Paper
A study of SME's perceptions of various business advisors within cumbria after the foot and mouth crisis.

Finestone Nicozaan (South Africa)
The Challenges of Knowledge Management in the rainbow economy: A South African perspective - 30 min. Conference Paper
This qualitative, empirical study explores multiculturalism and knowledge management in a corporate environment.

Eric Flower (United States)
Competition, Technology, and Planning for Libraries and Information Services: Theorists, Critics, and Commentators - 30 min. Conference Paper
Models of business competition and technology may be applied to both library and corporate information services in today’s information economy.

Janice Foley (Canada)
The Costs of Intangibles in the Canadian Public Health Care System - 30 min. Conference Paper
An examination of the costs associated with unhealthy work environments for Canadian health care professionals and the organizations in which they work.

Ridhwan Fontaine (Malaysia)
Transfer of Knowledge among Malaysian Entrepreneurs - 30 min Conference Paper
This paper investigates how knowledge is transferred among Malaysian entrepreneurs. Quantitative data suggests that informal learning is more useful because it is context specific.

Prof. Bruce Fortado (United States)
Organization Culture Wars - 30 min. Conference Paper
Three case studies of organization culture change programs are examined. These efforts initiated culture wars both within the lower levels and between the upper and lower levels.

Dr Bob Fox (Hong Kong Special Administrative Region of China)
Technology and Teacher Practice and Change - 30 min. Conference Paper
This paper investigates some underlying assumptions behind the role of IT and the educational reform agenda and explores the degree of success in the implementation of the policy at the school level in Hong Kong.

Dr Philip Frame (United Kingdom) Mary Hartog (United Kingdom) Doirean Wilson (United Kingdom)
Productive Diversity: Capitalising on Human Resources: How can we Harness our Knowledge of Diversity? - 30 min Conference Paper
We argue that the process of productive diversity may be harnessed by capitalising on human resources. We offer research-based evidence of practice to support our claim.

Brinley Franklin (United States)
The Shared Leadership Model in a Modern Academic Research Library - 30 min. Conference Paper
This paper examines the relevance of shared leadership models in modern academic research libraries, including performance data demonstrating improved user satisfaction after a shared leadership model was adopted.

Prof. Patricia C. Franks (United States)
Email Risk Management: Issues and Challenges Related to Records Retention and Electronic Discovery - 30 min. Conference Paper
Enterprises can reduce risks associated with email management through advance planning. This paper will report on the results of a study undertaken to understand the extent to which email users have been informed by their employers of email risk management issues and believe their employers are prepared to deal with them.

Dr Barbara Jolanta Fryzel (Poland)
A Diversity Management Equilibrium as a Determinant of a Knowledge Creation Process: A Study of Polish Subsidiaries of International Organizations - 30 min. Conference Paper
The proposed paper analyzes the corporate culture from the perspective of a diversity continuum, where on one end there is a dominant tendency for culture unification and on the other end a tendency for maintaining a diversity and capitalizing on it. The diversity continuum model is proposed.The paper examines the hypotheses that an advancement of a added value creation process is dependant on company’s position on a diversity management continuum.

Prof David Gadenne (Australia) Dr Bishnu Sharma (Australia) Prof Andrew Hede (Australia)
Key Management Factors, Contextual Factors and: An Empirical Investigation of Their Relationship - Virtual Presentation
The paper investigates the relationship between contextual factors and business performance, and tests for differences in the business environment related factors according to contextual factors.

Michael Gangemi (Australia) Prof Robert Brooks (Australia) Sinclair Davidson (Australia)
Determinants of R&D in Australia - 30 min. Conference Paper
Examines the effect that R&D tax concessions have on determining the level of R&D in Australia

Rod Gapp (Australia) Bill Merrilies (Australia)
Reducing the Crisis of Change When Implementing Excellence Models Through A Brand Based Change Management Model. - 30 min Conference Paper
This paper investigate the importance of internal branding as a driving force for effective organisational transformation

Dr. Lucia Garcia Lorenzo (United Kingdom) Melissa S. Nolas (United Kingdom)
Post-merger concerns: Cultural integration in a multinational corporation. - 30 min. Conference Paper
This paper focuses on a concern that most companies have after a merger or an acquisition (M&A) process, that of how to integrate the different ways of working that the organizations now joined together have. In addressing this problem, research has traditionally focused on ‘post-merger integration’; suggesting that efforts need to be concentrated in achieving the successful post-merger ‘acculturation’ of both companies. However, most of this research focuses on the economic, financial and management characteristics of the companies, glossing over the more cultural aspects of the integration process it claims to study. It is this ‘taken for granted’ area in the study of M&A, that this paper seeks to address.

Dr. Jerry Glover (United States) Dr Gordon Jones (United States)
Adaptive Leadership and Knowledge: Essential Ingredients for Change Initiatives - 30 min. Conference Paper
Adaptive leadership requires effective knowledge acquisition and use. Being aware of one's environment and the options available are essential for effective decision-making and leadership.

Dr. Jerry Glover (United States) Dr Gordon Jones (United States) Dr Shankar Sankaran (Australia)
Cultural Dilemmas and Knowledge Management in Change Initiatives - 90 min. Colloquium
In this session the presenters will discuss cases of cultural dilemmas in knowledge management and change initiatives. Cultural dilemmas among stakeholders are common barriers to effective knowledge management. Being able to identify, respect, and reconcile cultural differences is very important to the successful implementation of knowledge management.

Dr John Gochenouer (United States) Dr Gerald Toland (United States)
A Computer Model to Detect Fraudulent Internet Auctions - 30 min. Conference Paper
Trust in electronic auctions is being seriously threatened by unethical and illegal practices. These practices can be exposed by computer models.

Richard J. Goeke (United States) Felix Offodile (United States)
Forecasting Management Philosophy Lifecycles: A Case Analysis and Comparative Study of Six Sigma and TQM - Virtual Presentation
This study compares two management philosophies, TQM and Six Sigma. Similarities discussed and quantified, with a forecast for Six Sigma's remaining life cycle proposed.

Malcolm R.V. Goodman (United Kingdom)
The Driving Forces of Change - 30 min. Conference Paper
The key themes of this paper are Innovation; the Internet; globalisation; the virtual workplace and Japanese management and production practices.

Karin Grasenick (Austria) Reichmann Werner (Austria)
Cultural Change and Gender Sensitive Organisational Development - 30 min. Conference Paper
The paper discusses the concept of gender-sensitive organisational development taking cultural aspects into account, including learning experience, leadership style, power relations, occupational gender roles and attitudes towards family life.

Dr Margarita Grebennikov (Australia)
From Cultural Diversity Towards Typology of Cultures - Virtual Presentation
I offer a typologising approach to cultural diversity, which is extremely helpful to grasp the "pulverised" ethno-cultural identities in postmodern societies.

Gamini Gunawardane (United States)
Organizational Factors Affecting the Integration of Cultural and Linguistic Appropriateness into Services - 30 min. Conference Paper
This paper describes the organizational factors affecting the adoption and successful integration of cultural and linguistic appropriateness into their services by health care service firms in USA to their customers

Gutierrez Oscar (United States)
The Evolution of Information Systems use in the Social Sector: The Case of Homeless Management Information Systems - 30 min. Conference Paper
Social sector information technology initiatives have complexities and challenges not normally found in the private sector. The case of implementing Homeless Management Information Systems in major U.S. cities is explored.

Nicholas Hadgis (United States)
Systems Theory and Societal Development: A Systems Look at a Transition Society - 30 min. Conference Paper
An examination of current theories in organizational and social systems in terms of their applicability to the social sciences. The perspective of systems theory is applied to the transition economy of the Russian city of Kazan.

Rania Hafez (United Kingdom) Mark Hill (United Kingdom)
Knowledge Management to Support Improvements in Teaching and Learning: a Project Account from Further Education - 30 min. Conference Paper
An account of a project to create a framework to harness tacit and explicit knowledge in a Further Education College, in order to promote and improve Teaching and Learning.

Assoc Prof John Hall (Australia) Wendy Kennedy (Australia)
The Internet as a Marketing Tool: A Study of University - Virtual Presentation
This paper investigates the role of web sites in non-commercial organizations and investigates the extent to which universities are effectively employing this medium as a marketing tool.

Prof. Owen P. Hall (United States)
Business Intelligence Systems: How Real Time Decision Analysis is Impacting the Organization - 30 min Conference Paper
The new generation of business intelligence systems (BIS) offers the potential for significantly improving operational and strategic performance for organizations of various sizes and types.

Dr Sue Halliday (United Kingdom)
Making connections: The Value of Linking Marketing Knowledge and Culture - Virtual Presentation
How to discern and develop patterns of meaning in organisations and stakeholders? We propose a model, embodying dynamism, that links marketing and OB literatures.

Meliha Handzic (Australia) Mark Chaimungkalanont (Australia)
The Impact of Socialisation on Group Effectiveness - Virtual Presentation
An empirical study of the impact of informal and organised forms of socialisation on group effectiveness evaluated in terms of commitment, friendship, group satisfaction, process satisfaction and trust.

La Verne Abe Harris (United States)
Dancing with Dragons: Social Construction of Technology During Times of Resource Stress - Virtual Presentation
This paper is about how technology is socially constructed in higher education during fiscally challenging times.

Dr Tim Haslett (Australia) John Stephens (Australia) Beverly C. Walker (Australia)
Creating Actionable Knowledge: An Action Research Perspective - 30 min. Conference Paper
This paper discusses a range of issues related to the meaning of "creating actionable knowledge". This paper outlines a “work-in–progress” University-based project involving Action Research in a range of government, NFP and private organisations. The overall aim of project is the development and translation of management theory into the world of action.

John Hasselberg (United States) Paul Marsnik (United States)
The Management of Management in a Wobegon World - 60 min. Workshop
A case study of the original "knowledge organization", i.e., a university, and its attempts to manage the learning of management without understanding the complex wisdom needed to manage today, whether locally or globally, in practice or in theory.

Leslie K. Haugen (United States)
Searching for Romer in the Oil Patch: A New Growth Explanation for Organizational Collaboration - Virtual Presentation
Insights from new growth economics explain the prevalence and diversity of organizational collaboration. Preliminary qualitative evidence comes from the energy industry.

Paul Hawking (Australia) Susan Foster (Australia) Andrew Stein (Australia)
Change Management: The Real Struggle for ERP Systems - 30 min Conference Paper
This paper discusses the findings of change management issues related to ERP systems in Australian companies.

Debi Hayes (United Kingdom) Chantal Laws (United Kingdom) Nicola MacLeod (United Kingdom)
From Tourist Trails to Routes of Remembrance: A New Perspective on the Interpretation and Management of Heritage Trails - Virtual Presentation
A consideration of the practical and philosophical aspects of trail, place and landscape interpretation and management reflecting both tangible and intangible dimensions.

Debra Hayes (United States) Charlotte Shelton (United States) Gerald Williams (United States)
Reframing Organizational Learning: Myths, Models and Metaphors - Virtual Presentation
This session will explore three myths surrounding organizational learning, discuss relevant learning models and present a new metaphor for creating and sustaining cultures committed to learning.

Hayes Helen (United Kingdom)
Connecting the Dots - 30 min. Conference Paper
Practical approach to identifying and connecting the knowledge assets of a university and developing a blueprint for action which addresses management, culture and business processes.

Xin James He (United States)
ERP Implementation in the Global Marketplace: USA vs. China - 30 min Conference Paper
This paper investigates the cultural and organizational aspects of ERP implementation by comparing companies in USA and in China.

Dr Sherri C. Hebert (United States)
The Relationship of Perceived Servant Leadership and job Satisfaction from the follower's Perspective - 60 min. Workshop
This study examined measures of intrinsic and extrinsic motivators for job satisfaction to determine if those measures were influenced by the perceptions of servant leadership characteristics from the follower's perspective.

Oliver Hedgepeth (United States) Morgan Henrie (United States)
Russian Far East Business War Game: The Praxis of a Business War Game to Detect Tensions in Knowledge Structures of Russia - 60 min. Workshop
Localized economic knowledge is a refugee of many events in the Russian Far East, often correlated to failed assumptions about the size and complexity of knowledge management. The evolution of global logistics economic perspective faces a similar fate.

Prof Graciela Helguero (United States) Prof Alison Ramperstad (United States)
The Impact of the Global Business Community on International Education - 30 min. Conference Paper
The impact that the global business community has on international education and the need of the American educational system to address it.

Sarah Henderson (New Zealand)
Personal Knowledge Management: How Knowledge Workers Manage Their Personal Document Collections - Virtual Presentation
This research reports on a study conducted with knowledge workers, with the aim of understanding how they manage and structure their personal document collections, and to understand the strengths and weaknesses of current software for this purpose.

Dr. Richard Herschel (United States)
Chief Knowledge Officers - 30 min. Conference Paper
This paper examines the role of the Chief Knowledge Officer in managing knowledge management programs and the controversy surrounding the need for this role.

Dr Railton M. Hill (Australia) Dr Barbara Lasky (Australia)
Using ‘Moments of Truth’ within an Action Learning Approach to Build Quality in Higher Degree by Research Supervision Services - 30 min. Conference Paper
A small non-traditional Australian university strives to maximize the cycle of service through which higher degree research occurs by the use of an action research approach within the context of a seminar/workshop,

Peter Hilton (United States)
Practitioner Inquiry: Changes in the Local Setting - 30 min. Conference Paper
Change is effected when a professional articulates a situation of concern, designs a specific response, and implements that response while conducting systematic observation.

Tania Himing (Australia) Dr Paul Ledington (Australia)
Soft Systems Methodology (SSM) Action Research as a Foundation for Supporting Learning Organisations - Virtual Presentation
Parallels in the concepts of learning organisation and soft systems methodology (SSM) are outlined. The article discusses the SSM mode of action research (AR) in a planned project to create self-directed, informed learning-based management of computer information systems in small and medium sized enterprises (SMEs).

Lynda S. Hodgson (United States) Lucy R. Ford (United States)
Using Digital Knowledge Management Tools to Influence Supply Chain Dynamics: Case Study of the Pitfalls and Unexpected Issues Encountered by a Large Organization - 30 min. Conference Paper
This paper describes issues experienced in one organization when it attempted to influence a decision process by channeling access to knowledge using Information Systems technology

Jeanne Holm (United States)
Knowledge Management at NASA: Bringing the Surface of Mars to the Web - 30 min. Conference Paper
NASA's Knowledge Management initiative stretches across human resources, information technology, training, and engineering, and manages the NASA portal that brought images of Mars to the web.

Marita Holst (Sweden)
The Creation of a Shared Context in a Multi-disciplinary Setting - 30 min. Conference Paper
This paper contributes to understanding organisational processes in new ways of organising work, is also explores new ways to consciously design processes in which information and communication technology are driving forces.

Sally-Ann Hopwood (Spain)
Towards an Understanding of the Relationship between Diversity and Innovation:: A Critical Evaluation of Recent Research with Tentative Suggestions for Advancement - 30 min. Conference Paper
Recent studies attempting to forge a link between diversity and innovation have failed. Reasons for this are proposed and the complex relationship between diversity and innovation is visualised using a systems dynamics approach.

Dr. Michelle Hough (United States) Dr John Spillan (United States)
Applying Knowledge Management Principles to Enhance Crisis Planning Efforts - Virtual Presentation
This paper evaluates the application of knowledge management principles towards enhancing crisis planning efforts and minimizing the disruptive effects of crises in organizations.

Dr Roxanne Hovland (United States) Joyce Wolburg (United States)
History of U.S. Consumer Culture Classical Liberalism from Adam Smith to Micky Mouse - 30 min. Conference Paper
This is a brief history of American consumer culture.

Kun-jung Hsu (Taiwan) Yi-Feng Yang (Taiwan)
The Mediator of Followers' Attitudes on Transformational Leader Behaviors to Organisational Change - 30 min. Conference Paper
The research conclude if the levels of followers’ commitment to organizational change is the goal/ consequence and transformational leader behaviors are antecedent, then enhancing transformational leader behaviors will raise the level of followers’ commitment to organizational change.

Dr. Clemente Charles Hudson (United States) Dr Theresa Shotwell (United States)
Contextual Teaching and Learning the Humanist and Constructivist Perspective - 60 min. Workshop
An examination of the contextual teaching and learning approaches from the Humanist and Constructivist perspectives.

Associate Professor Maria Humphries (New Zealand) Dr Betsan Martin (New Zealand)
Diversity Ethics: A Compass Pointing to Relationality and Reciprocity for Navigating Turbulent Seas - 60 min. Workshop
We will describe a process of co-inquiry that provides both the technique and the information for respectful organisational change.

Deborah C. Hurst (Canada) Shelley MacDougall (Canada)
Culturally Aligned Teaming as the Key Knowledge Transfer Method - 30 min. Conference Paper
This study examines knowledge creation/importation through the the use of contingent knowledge professionals working with core organization staff within culturally aligned teams.

Ismi Arif Ismail (United Kingdom)
Learning from the Professors: Transforming Personal Knowledge into Common Knowledge - 30 min. Conference Paper
This paper is based on a qualitative case study research conducted with professors from various faculties at a university. It explored professors’ career development by documenting their personal career stories.

Glenda Jacobs (New Zealand)
Why can’t they be more like us?: Communication and Commitment in Dispersed Technical Workforces - 30 min. Conference Paper
This paper assesses the knowledge management, communication and control systems introduced to manage “home-based” technical workforces in four global corporates in the UK and Australasia

Julia Jahansoozi (United Kingdom) Eric Koper (United Kingdom)
The Public Relations Catalyst Model: Towards a new Approach to Explore Public Relations and Knowledge Management Concepts - 30 min. Conference Paper
This paper introduces a new public relations model that serves as a basis to explore influences that can behave as catalysts for organisational change.

Alexandra Jancikova (Czech Republic) Assoc. Prof. Ruzena Lukasova (Czech Republic)
Organizational Values of Czech Manufacturing Companies - 30 min. Conference Paper
The contribution presents the results of an empirical research of organizational values of Czech manufacturing companies.

K. Gregory Jin (United States)
Transcendent Significance of MIS Students' Service to the Community - 30 min. Conference Paper
An MIS pprofessor reflects on his experience in his MIS (Management Information Systems) students’ service learning projects in terms of the relationship between community service, spirituality, and moral commitment.

Stewart Johnston (Australia)
A Note on the Use of Knowledge Management Techniques by Australian Subsidiaries of MNC's - 30 min. Conference Paper
Controlling for several variables, the significant predictors of the use of knowledge management techniques is presented

Sandra Jones (Australia)
Developing a Cultural change Model for Universities in a Knowledge Era - Virtual Presentation
The paper explores presents a cultural change model for a knowledge university that has academics and administrators working together as communities of practice.

Sandra Jones (Australia) Jackie McCann (Australia)
Beyond Business Process Engineering (PBR): Using the Virtual Environment to Enhance Performance rather than Develop Compliance - Virtual Presentation
e-learning for training in content information of learning for knowledge

Dr Veronica Kalich (United States) Dr Joyce A. Banjac (United States)
Universities as Knowledge Managers: Are Collaborative Efforts Between Schools of Business and the Business Community Contributing to Knowledge Capital? - 30 min. Conference Paper
Examining the proposition that knowledge assets are developed due to collaborative alliances between universities and the private business sector.

Kalu N. Kalu (United States)
Grounding E-Government in Africa: A Comparative Assessment of E-Government Environment, Capacity Building, and Prospects for IT Diffusion - 30 min. Conference Paper
Information technology has become one of the core elements of managerial reform, and electronic government (e-government) is poised to feature prominently in future governance. It has opened up many possibilities for improving internal managerial efficiency and the quality of public service delivery to citizens.

Dr Azhdar Karami (United Kingdom) Stephen Jones (United Kingdom)
Building Human Capital and Increasing HR Capabilities Towards Enhanced Performance - 30 min. Conference Paper
This paper is exploring the relationship between building human capital, HR capabilities and organisational performance in the SME sector in the UK.

Dermot Joseph Kelly (United Kingdom)
Critical Analysis of Management Discourse: -relations between field of production - 30 min. Conference Paper
A crucial part of the knowledge prodcution process is its validation and accepted by a community. Discourse analysis is one approach to understanding how knowledge is brought forth and accepted as reality.

Dr. Mahmood A. Khan (United States) Maryam M. Khan (United States)
The Impact of American Franchise Restaurants and Technology on Global Culture - 30 min. Conference Paper
The impact of expanding role of US restaurant franchises and technological development on social and cultural aspects globally.

Dr Ali Khatibi (Malaysia)
Re-Organization Impact Onthe Telekom Malaysia’s International Division Productivity - Virtual Presentation
International Divisions’ productivity was perceived to incline towards a downward trend. This was contravened to the 1996 re-organization objective, so this project aims to study and analyze the root causes of this setback and recommend the solutions to improve the company’s productivity.

Jonathan Brownlee King (United States) David Bella (United States)
How Institutions Think: When Propaganda Equals Knowledge - 60 min. Workshop
A method is presented for exposing emergent, patterns of behavior. Despite untoward outcomes, individuals find good reasons within these patterns for behaving as they do.

Dr. Ruth Kiraka (Kenya) Dr Karen Manning (Australia) Prof Anona Armstrong (Australia)
Managing International Development Agencies (IDAs): The Significance of External Stakeholders - 30min Paper Presentation
International development agencies (IDAs) operate in a context of diverse stakeholder interests. This requires them to consider the significance of each category of stakeholders to determine the level of interest and power to influence the operations of the IDA. The challenge for the IDA is in balancing the needs of its different categories of stakeholders as ignoring some could result in undermining its credibility.

Deseré Kokt (South Africa)
The Team Leader and Diverse Work Teams: The South African Security Industry - 30 min. Conference Paper
Discussing the role of the team leader in leading diverse operational work teams in the security services sector

Konda Damodar (United States) Lerine Steenkamp (United States)
An Integrated Knowledge Management Framework: A Coherent Set of Multi-faceted, and Multi-dimensional Knowledge Centric Life Cycle Models - 30 min. Conference Paper
A comprehensive knowledge management framework that integrates alternative perspectives of knowledge in to a coherent set of multi-faceted, and multi-dimensional knowledge-centric life cycle Models.

Eric Kong
New Public Management, Non-Profit Organisations and Intellectual Capital - Virtual Presentation
This paper argues that intellectual capital (IC) plays a significant role in the strategic management of non-profit organisations (NPOs) under New Public Management (NPM) conditions.

Daniel Kopec (United States) Ellen Pesochin (United States) Ezra Rhein (United States)
Technology, Knowledge, Culture and Management: The Keys to Success - Virtual Presentation
Organization structure, the technology function (IT) and management culture variations are explored using interactive internet-based skits.

Dr George Karl Kriflik (Australia)
The Environment. You! Me?: A Leadership Theory - Virtual Presentation
Leaders focus on the work environment, then subordinates, then self, but the reverse order is perceived by subordinates as more effective.

Dejan Krusec (Italy)
The Effects of Fiscal Policy on Output in a Structural VEC Model: Comparing four EMU and four non-EMU OECD Countries - 30 min. Conference Paper
This paper estimates the effects of tax and government spending shocks on output in a structural Vector Error Correction model for eight OECD countries, including Great Britain.

Elizabeth K. LaFleur (United States) Geetanee Napal
Transparency Movements in Developing Nations: The Case of Mauritius - Virtual Presentation
This manuscript chronicles anti-corruption efforts in Mauritius, and transparency movements in developing countries.

Kamma Langberg (Denmark) Evanthia Kalpazidou Schmidt (Denmark) Ebbe Gravensen (Denmark)
Autonomy in different Managerial Systems within the Public Research Sector in Denmark vs. Researchers’ Attitude on Influence and Resources - 30 min. Conference Paper
Research autonomy and freedom are refereed to as core elements of the university culture - and the management related to this idea may be refereed to as ‘autonomy management’. The paper present actual management at Danish research institutions and compare this with empirical studies on researchers’ attitudes.

Dr Assion Lawson-Body (United States) Dr. Fred Shirazi (United States)
The Effects of Customer Relationship Management on Customer Loyalty in the Small to Medium-Sized Enterprise Environment in the United States - 30 min. Conference Paper
This study is a theoretically-justified empirical examination of the effects of information technology supported customer relationship management (CRM) on the customer to SME loyalty construct.

Huong Le (Australia)
Performing Arts Management and Training in Arts Management: A Comparative Study between Vietnam and Australia - 30 min. Conference Paper
This research investigates performing arts management in Vietnam and Australia. Arts management training in Australia might be applied to suit the Vietnamese context.

Dr. Deborah LeBlanc (United States)
Managerial role for Faculty in Student Outreach: Open Access for Adult Learners - 30 min. Conference Paper
The role of the traditional college faculty member is changing to meet the economical demands of the adult student marketplace. Today's faculty need to better understand their role in student services, community outreach and work with student advisors.

Dr. Jorja M. Leap (United States)
Cultural and Organizational Change at the Los Angeles Police Department:: A Cross Disciplinary Case Study - 30 min. Conference Paper
This research examines organizational and cultural crisis and change at the Los Angeles Police Department in the aftermath of the Rampart Scandal and September 11th.

Dr. Terry Leap (United States)
A Model of White-Collar Cybercrime - 30 min. Conference Paper
A model that demonstrates the basic components of white-collar cybercrime.

Chu Keong Lee (Singapore) Dr Schubert Foo (Singapore) Dr Abdus Sattar Chaudhry (Singapore) Dr Suliman Al-Hawamdeh (Singapore)
An Emerging Theory of Voluntary, Informal, Knowledge Sharing - 30 min. Conference Paper
This paper describes preliminary results from research to construct a grounded theory of voluntary, informal, knowledge sharing.

Dr William.J. Lee (United Kingdom) Prof C Cassell (United Kingdom)
Electronic routes to change?: A survey of website support for trade union learning representatives - Virtual Presentation
This paper reports a study investigating the website support that trade unions provide for learning representatives.

Venkatabhanu Lellapalli (United States)
Maintaining Knowledge Management Repository with Cultural Dynamisms: Outsourcing Knowledge - Virtual Presentation
Global competitiveness with cultural dynamics has surfaced in the recent past as a major inhibitor to growing economies. What are the logistics that help maintain the knowledge gained and protection of patent knowledge as it moves without barriers.

Bozena Leven (United States)
Culture of Corruption: Poland's Medical Sector - 30 min Conference Paper
In this paper we analyze how reforms in the health care sector have affected the level of corruption amongst Polish physicians.

Lewis P.J. (United Kingdom)
Engagement in Management Research - Virtual Presentation
The paper examines the use of engaged research methods, giving insights into the difficulties of use problems and possible responses.

Brian P. Lewkowicz (South Africa)
More Than Information: The Meaning of Knowledge - 30 min. Conference Paper
To devise a new model to explain the meaning of information and knowledge.

Zichao Li (Singapore)
Drug supply chain management in US and China: A comparison study of the drug supply chain in mature market and the developing market - Virtual Presentation
his paper explores differences in drug distribution management in US and China - the mature market and the developing market.

Loi Daria (Australia)
Piazzas Where to Meet: Organisational Settings and their Un-manageable Spaces In-between - 30 min Conference Paper
The paper discusses the role of users within Shared Work Environments and that of designers and managers in organisational settings.

Lok Chun Kit (Hong Kong Special Administrative Region of China)
The Success of the Smart Card-based E-payment System in Hong Kong - Virtual Presentation
The Octopus was launched in September 1997 in Hong Kong.

Emmett Lombard (United States)
Bibliographic Instruction, the World Wide Web, and Library Jargon - 30min Conference Paper
The thesis considers modern bibliographic instruction in light of the World Wide Web environment, and some of the inherent obstacles.

Dr. Marvin Glen Lovett (United States)
Attacking the Service Gap: A Bottom-Up Approach - Virtual Presentation
This paper addresses the need to reduce the Service Gap within non-profit institutions of higher education through a realistic adjustment of student expectations which reflect the realities of limited resources and capacity.

Dr Sid Lowe (United Kingdom)
Knowledge as a Hard Drug in the Culture of Addicted Materialism - 30 min. Conference Paper
In this paper, I argue that this desirable balance between knowledge and wisdom is largely absent in contemporary Western society.

Assoc. Prof. Ruzena Lukasova (Czech Republic)
Organizational Culture of Czech Manufacturing Companies: Strategic Aspects - 30 min. Conference Paper
The contribution presents the results of an empirical study of strategic aspects of organizational culture of Czech manufacturing companies.

Leonard H. Lynn (United States) Harold Salzman (United States)
Third Generation Globalization: Engineering Collaboration and Knowledge Creation in Emerging Economies - 30 min. Conference Paper
New globally distributed engineering projects that include sites in emerging economies pose new challenges for both practitioners and researchers. This paper examines these challenges.

Dr Kate MacKenzie-Davey Yassaman Imani (United Kingdom)
Culture and Knowledge in Organisations and their Misunderstood Paradoxical Relation - 30 min Conference Paper
This study explores and examines how knowledge managers of 13 global firms perceived the relationship between culture and knowledge management (KM) in their organisations

Dr Ing Ludmila Madkova (Czech Republic)
Knowledge Management in Different Types of Organisational Structures - 30 min. Conference Paper
The article provides practical advice to companies that want to manage knowledge but do not want or cannot change the way they are organised.

Diana Maldonado Rey (Australia)
Is Knowledge Transfer Enhanced in Collaborative Projects developed between Universities and Industries? - 30 min. Conference Paper
This paper aims to use this model to explore the effectiveness of knowledge transfer between universities and industries as they engage in research partnerships using one of these factors- strategic intent

Mamatoglu Mamatoglu (Turkey)
Changing Organizational Culture: Case of Arcelik - Virtual Presentation
Current research deals with changing organizational culture. 360 Degree Feedback System is used for this reason. This study has been done in Arcelik Firm.

Dr Anastasios Manos (Greece)
Valuate Knowledge Assets using the Knowledge Value Chain of an Enterprise - Virtual Presentation
This paper aims to describe the framework for a suggestion that uses the knowledge value chain of a firm as a base for intangible assets valuation

Jeff Martin (United States) Russell Marion (United States)
Enhancing and Inhibiting Interaction between Business Processing and Knowledge Production: A Macro Study of Leadership and Knowledge Processing in Higher Education - 30 min. Conference Paper
This study offers an examination of knowledge management in the higher education setting. Based upon complexity theory and the KMCI Knowledge Life Cycle, we focus on leadership and environment which enables this cycle and enhances organizational learning.

Stewart Martin (United Kingdom) Robert Garvey (United Kingdom) Bill Williamson (United Kingdom)
Building Communities of Discovery - 30 min. Conference Paper
This paper discusses learning as discovery and sets out a method to build communities of discovery that will generate transformative learning.

Maureen Massam (Australia)
Renewal in Organisations - 30 min. Conference Paper
This article examines the imperatives of organisational renewal from the perspective of employee fulfilment and the maximising of organisational outcomes.

Susan Mathieson (South Africa)
Exploring Teaching and Learning Cultures as a Basis for Organisational Change: A Case Study of Programme Self Evaluation in a South African University - 30 min. Conference Paper
This paper explores the value of focusing on the cultures of teaching and learning of academics through a social practice lens as a basis for promoting organisational learning and change in higher education.

Dr. Alex Matveev (United States)
Making Multicultural Teams Work: A Practitioners’ Advice for Improving Multicultural Team Effectiveness - Virtual Presentation
This article examines effectiveness of multicultural teams and provides recommendations for its improvement.

R. William Maule (United States) Gordon Schacler (United States) Shelley P. Gallup (United States)
Dynamic Knowledge Flow Profiles for Organizational Meta-Cognition - Virtual Presentation
This research proposes new understanding about the organization of dynamic knowledge systems and procedures to integrate knowledge metadata with meta-cognitive profiles of organizational entities.

Dr. Manfred F. Maute (Canada) Alex Ng (Canada)
A Multivariate Analysis of the Content and Origins of Sub-Cultural Values - 30 min. Conference Paper
This study investigates the structure of the values orientation construct, the content of five student sub-cultures, and the origins of sub-cultural values.

Dr. Sharon A. McDade (United States)
Mentorship as a Means of Transferring Leadership Knowledge to Future College and University Presidents - 30 min. Conference Paper
Investigation of the transfer of leadership knowledge from mentors to administrators who subsequently become college and university presidents. Results emphasize leadership development as well as means of knowledge transfer.

Janet McDonnell (United States)
Making Opportunities for Reflection: The Construction of Video-stories as a way of Collaboratively Constructing Knowledge - 30 min. Conference Paper
A discussion of how the construction of video-stories encourages professional development and knowledge creation by supporting reflection on experience.

Dr Stephen Kenneth McElhinney (Australia)
Using Features Films to Explain Cross-Cultural Communication to Students from Diverse Cultures - 30 min. Conference Paper
Selected feature films provide a means to illustrate issues associated with training in cross-cultural communication.

Freddie McMahon
Responsiveness to Uncertainty Small Decisions, Big Payoff - 30 min. Conference Paper
There is a widespread realisation that the challenges facing businesses today are very different to those of previous decades.

Bernadette McNicholas (Australia)
The Transformation of Arts & Culture & Business Relationships and the Growth of Cultural Economies in the 21st Century - 30 min. Conference Paper
A transformation in arts & culture & business relationships and management and a growth in cultural economies and their impact on the economy are significant trends in the early 21st century.

Gabriele Meiselwitz (United States) Jonathan Lazar (United States)
Development of Usability Heuristics for Content Creation in Online Course Management Systems - Virtual Presentation
This paper discusses the role of usability heuristics in online course management systems and proposes eight usability guidelines for creating online course content in online course management systems.

Dr. Marcia P. Miceli (United States) James R. Van Scotter (United States) Janet P. Near (United States) Michael T. Rehg (United States)
What Difference Can One Person Make?: Organizational Dependence Relations as Predictors of Whistle-Blowing Effectiveness - 30 min. Conference Paper
Survey data revealed that situational organizational dependence on the whistle-blower (but not demographics) and on wrongdoing significantly predicts effectiveness.

Dr Katina Michael (Australia)
Knowledge Management: A Case Study on Nortel Networks - Virtual Presentation
This paper explores the impact that the Open Text Livelink knowledge management system (KMS) had on Nortel Networks processes between 1999 and 2001.

Dr. Robert Miller (United States) Dr Cathryn Downes (United States)
Using Tacit Knowledge in Large Organizations - 60 min. Workshop
This presentation will discuss the theoretical and practical issues involved in capturing, synthesizing and using tacit knowledge, and will review examples drawn from the U.S. military’s attempt to capture “lessons learned.”

Salmiah Mohamad Amin (Malaysia)
Relationship between Employee Competency and Job Performance: A Study on the Civil Servants in the Malaysian Electronic Government Agencies - 30 min. Conference Paper
To achieve high job performance, an employee in the Electronic Government agency requires high IQ, EQ and SQ competencies.

Nuradli Mohd Dali (Malaysia) Hanifah Abdul Hamid (Malaysia) Mohd Zainal Munshid Harun (Malaysia) Faizah Mohd Khalid (Malaysia)
Profit and Falah Maximization in Islamic E-Commerce Business Environment - 30 min. Conference Paper
The theoretical framework of the Islamic E-Commerce Businesses in achieving profit and falah maximization.

Dr Simon Moore (United States)
“Cobra technology”, Public Opinion and Corporate Disaster: New Crisis Catalysts, New Corporate Responses - 30 min. Conference Paper
Globalization, outsourcing, and powerful emerging technologies are changing the relationship between public opinion and corporate disasters. Troubled companies must radically reappraise their perception of communication.

Dr Jesus Moreno Dominguez (Spain) Alfonso Vargas Sanchez (Spain)
The Knowledge Based View of the Organisation: A Case Analysis in the Spanish Public Administration - Virtual Presentation
From the knowledge based view of the organization, the fundamental challenges of which are concentrated on obtaining, transferring and measuring this intangible resource, the paper presented tries to contribute to a better comprehension and efficiency of the organizational learning process.

Megumi Morisue (Japan)
How to Reduce the Anxiety About Intercultural Communication: A Study of Anxiety Management in Intercultural Training Programs - 30 min. Conference Paper
My research aims to answer to the following question: “How do non-native speakers of English manage to reduce the anxiety about intercultural communication in English?”

Prof Clive Morley (Australia) Dr Tim Haslett (Australia) Prof Ronel Erwee (Australia)
Australian DBA Programs: Contributions to Creating Actionable Knowledge - 60min Workshop
This symposium aims to provoke debate on how professional doctorate programs create learning environments that enable the candidates and faculty to contribute the generation of new types of knowledge

Claudette M. Morris (United States) Constance Knapp (United States) Linda Jo Calloway (United States)
A Knowledge Management Culture Maturity Model Knowledge Management Culture Maturity Model - Virtual Presentation
A knowledge management culture maturity model will be developed as a tool and a guide to determine organizations' cultural maturity readiness.

Dr. Ira Morrow (United States)
Learning Management Concepts From the Bible - 30 min. Conference Paper
The paper demonstrates how a careful reading of the text of the Bible from a managerial perspective yields important lessons for today's organizations.

Dr. Hildegard Mueller-Kohlenberg (Germany)
Informal Learning in Mentoring Programmes: Compensation for Lacking Basic Competencies - 30 min. Conference Paper
The enormous significance of informal learning refers to the incidental, often unconscious, life-inherent learning en passant in numerous unspectacular sites of every-day life. Mentors care for children whose family environment is of restricted stimulation.

Stephie Mukherjee (United States) Biswa P. Bhowmick (United States)
Success of New York State’s Higher Education Opportunity Program at Fordham University: Using TQM to Enhance Quality of Academic Support Services - 60 min. Workshop
Session reviews the design of academic support services of a special program successfully helping students from an academically under prepared and also low income background.

Ann Mulhaney (United Kingdom) James Robbins (United Kingdom) Chris Watts (United Kingdom)
An Innovative Approach to Improving the Business Process: A Knowledge-based Framework in a UK Housing Association - 30 min. Conference Paper
Presentation of results from the application of a knowledge-based framework in a housing association in the United Kingdom.

Dr Julia Mundy (United Kingdom)
Exploring the Relation Between Organisational Learning and Management Control Systems - 30 min. Conference Paper
This study explores how organisational learning is facilitated or inhibited by the different ways in which managers respond to information from management control systems.

Henry Mushonga (South Africa)
Corporate Social Responsibility in South Africa: Perspectives on the Nature and Relevance of CSR for South African Business - 30 min. Conference Paper
A Business Case for Corporate Social and Environmental Responsibility (CSER) in South Africa.

Gladys Nanziri Muwanga (Uganda)
Knowledge Management for Poverty Eradication: The Ugandan Perspective - 30 min. Conference Paper
The paper broadly discusses the role of knowledge management in the efforts to eradicate poverty under the on going programmes in Uganda. It attempts to describe and share experiences in the real world of a poor country such as Uganda.

Juha Mäkinen (Finland)
The Ideal School – A Knowledge Creating School? - 30 min. Conference Paper
In a Knowledge Society we lack comprehensive frameworks to enable a systematic development of schools. In this paper a novel framework for these purposes is made with a notable conceptual rigor and a strong empirical grounding.

Prof. Anna Nagurney (United States) Tina Wakolbinger
Supernetworks for the Management of Knowledge Intensive Dynamic Organizations - 60 min. Workshop
Discussion of "Supernetworks" as a tool for the modeling, analysis, and solution of multicriteria decision-making problems and their application to dynamic knowledge organizations

Jane Neal-Smith (United Kingdom)
Crew Resource Management - where next? - 30 min. Conference Paper
After a series of fatal accidents, Crew Resource Management (CRM) was introduced in the commercial airline industry. While fatalies have reduced, the question arises of what else do we have to learn?

Dr Jenny Neale (New Zealand) Dr Kate White (Australia)
Equity and Career Outcomes in Higher Education: A Comparative Case Study of Senior Academic Women in Australia and New Zealand - 30 min. Conference Paper
The paper examines the policy framework for career progression and the issues senior women academic women need to address to improve career outcomes.

Dr Lindsay Nelson (Australia)
The Psychology of Organisational Change: A Case Study at Cadbury - 30 min. Conference Paper
This case study highlights the need to psychologically engage workers in the process of change, minimising any likelihood of resistance.

Trevor Nesbit (New Zealand)
Knowledge: More Than Information: The Implications For KM Systems - 30 min. Conference Paper
This paper explores the differences between knowledge and information, and the implications of the differences for Knowledge Management Systems

Dr Francine Newth (United States) Dr. Michelle D. Jones (United States) Robert E. Morris (United States)
Operational Change Development and Global Dependency: An Examination of the Complex Dynamics of Organziational Change at NSP - 30 min. Conference Paper
NSP is undergoing large-scale transformational changes affecting all levels of the organization and its global competitiveness. The purpose of this research is to determine the impact of operational change and global dependency on organizational performance by identifying and measuring change factors.

Harri Nieminen (Finland)
Knowledge Transfer as basis for Knowledge-Based Strategies - 30 min. Conference Paper
The paper aims to develop a conceptual framework for analysing and understanding the company’s possibilities in developing knowledge-based strategies

Manuela O. Nocker (United Kingdom) Luigi Bergamo (Italy)
Good Relationships, No Sense of Belonging: Organisational Climate and Cultural Change in the City Council - 30 min. Conference Paper
Case study on a survey research about organisational climate and cultural change in a city council in the North of Italy.

Prof Michael P. Nofz (United States) Sondra Smith Gates (United States)
From Knowledge Consumer to Knowledge Manager: Student Transformation in an Interdisciplinary Service Learning Course - Virtual Presentation
Models of univeristy student as "knowledge consumer" and "knowledge manager" are contrasted, using a case study of an interdisciplinary service learning course.

Kersti Nogeste (Australia)
Increase the Likelihood of Project Success by using a Proven Method to Identify and Define Intangible Project Outcomes - Virtual Presentation
Introduction to a proven method for defining intangible outcomes in terms of their owners, benefits, beneficiaries, tangible outputs, qualitative and quantitative assessment, dependencies and risks.

Prof. James Norrie (Canada)
Connecting Relection to Practice: The Art of Professional Story Telling as a Potent Form of Knowledge Management - 30 min. Conference Paper
Within most organizations, it is not possible to admit failure within incurring career risk. However, real learning occurs best when we fail. Therefore, what are the implications for this with the Knowledge Management field if we are to help practitioners develop their skills? Learn how one application of "story telling" has overcome these obstacles and created real opportunities for professional learning.

Dr Kathleen O'Toole (Australia)
Space, Place and Things: : How the Physical Environment Shapes Knowing in Organizations - Virtual Presentation
This paper looks at how the physical environment interacts with the organization to influence ways of working and ways of knowing.

Dr Kok Boon Oh (Australia) Sanjoy Bose (Australia) David Wilkinson (Australia)
Measuring Value in New Biotech Firms: An Empirical Modelling Approach - 30 min. Conference Paper
This study links two key disciplines in finance and science in a way which is representative of the many challenges in the development of the knowledge economy.

Aliza Akmar Omar (Malaysia) Avvari V. Mohan (Malaysia)
The Malaysian E-Government Flagship: The Policy-Driven Inter-Organisational Network Approach to Developing Competencies - Virtual Presentation
This paper presents the Malaysian e-Government flagship as a policy-driven inter-organisational network approach to developing competencies.

Dr Siti Korota Aini Omar (Malaysia)
Challenges of the K-Era: The Psychological Contract of Knowledge Sharing and Organisational Commitment - 30 min. Conference Paper
With regards to knowledge sharing, our research in Malaysia indicates that the psychological contract of reciprocity of employer-employee relationship is under threat.

Dr Kenny Ott (United States) Dr. Clemente Charles Hudson (United States)
Managing Change in Adult Education: Principles of Effective Computer-based Instruction - 30 min. Conference Paper
This paper examines how adult learning principles can effectively be incorporated into computer-based instruction.

Pahor Marko (Slovenia)
Effects of Corporate Networks on Company's Performance - 30 min. Conference Paper
The article proposes a theory of the influence of social network on companies' performance and empirically tests it.

Nicholas Sun-Keung Pang (China)
Transforming Schools into Learning Organizations: Operationalization of Peter Senge’s Framework - 30 min. Conference Paper
This study aims to operationalize Peter Senge’s five disciplines of a learning organization in the school context and to assess schools’ learning capacity accordingly.

Dr Frits Pannekoek (Canada)
The Alberta SuperNet, Aboriginal Communities and the New Knowledge Economy: A Study of the Impact of the SuperNet on Blackfoot and Cree Aboriginal Communities - 30 min. Conference Paper
In 2000, Alberta SuperNet set as its goal a high-speed, high-capacity broadband fibre-optic network intended to link 4700 government offices, schools, healthcare facilities, and libraries in Alberta's 422 communities. The real promise of the SuperNet, being rolled out this year, was that all Albertans, particularly rural and Aboriginal Albertans, in over 395 unconnected communities would now be on the information highway, part of the new global knowledge economy. The SuperNet held greatest expectations for Aboriginal communities. This paper will discuss the potential and real impacts of digital content, and on line education on Aboriginal communities. The fact that there was no economic base for many of these communities was a key issue. Equally important was the fact that digital content and on line interactions could further erode Aboriginal Cultural values. The paper will describe several participatory action research initiatives to allow Aboriginal communities to control the impact of the new media and the new knowledge based economy

Dajin Peng (United States)
Economic Culture of Business Organizations - 30 min. Conference Paper
This paper examines how culture affects the style of business organizations in the major countries in the world and in turn how the organizations styles shape economic performance.

Dr Seamus Phan (Singapore)
Dot Zen: Ethical and Compassionate Leadership: Wisdom from the Diamond Sutra for Entrepreneurs and Businesses - Virtual Presentation
Unlike war cries such as The Art of War, Dot ZEN is a Zen-inspired philosophy for running businesses and organizations.

Dr Anne Phelan (Canada) Constance Barlow (Canada) Florence Myrick (Canada) Dr Gayla Rogers (Canada) Russ Sawa (Canada) Deborah Hurlock (Canada)
Something Else Besides: Discourses of Knowledge in Interprofessional Research and Practice - Virtual Presentation
The paper explores whether interprofessional practice can create different conditions for professional knowing and shape different beliefs about what constitutes appropriate professional identities and practice outcomes.

Rex Pirie (Australia)
Creating a Professional Development Culture: Managing Generational Change in the Victorian Education System - 30 min. Conference Paper
Creative, cost efficient and empowering in-service education is required to create a professional development culture which will meet the needs of the changing teaching profession.

Dr. Diane Prince (United States) Dr Harpal S. Grewal (United States)
A Comparative Study of Work Value Orientation and Patterns - 30 min. Conference Paper
A comparative study of work value orientations and patterns of minority and non-minority future managers in the US.

Quarles Ralph (United States)
A Socio-technical Analysis of Electronic Reserves in Academic Libraries: Approaching the Virtual Desk - 30 min. Conference Paper
Viewing cultural, environmental, and technological issues as interdependent, this study examines planning and use data by four universities implementing electronic reserves systems for lessons in change management and planning.

Martin J. Read (United Kingdom) Russ Vince (United Kingdom) Tony Gear (United Kingdom)
Using a Group Support System to support Organisational Learning in Small and Medium Sized Enterprises - 30 min. Conference Paper
This paper describes an approach to using a low impact Group Support System to stimulate Organisational Learning processes in Small and Medium Sized Enterprises.

Chris Reddish (United Kingdom)
Intellectual Capital and Risk Management: How a Structured Approach to Intellectual Capital can be utilised as a valid Risk Management Methodology - 30 min Conference Paper
Utilisation of a structured approach to strategy development within organisation using the full tangible and intangible assets and liabilities can be formally used as a risk management methodology.

Dr Murray Redman (Australia)
Lost Baggage: Learning About Managing Across Cultures - 30 min. Conference Paper
This paper argues that experiential residential workshops address more profoundly the affective learning critical for cross-cultural management learning.

Natalia Rekhter (United States)
Assessing the Need for Healthcare Management Education in Russia: Exploratory Study - 30 min. Conference Paper
Socio-economic changes in Russia among other areas affected healthcare, requesting physicians to develop managerial skills. Analyses of physicians’ opinions regarding management education could assist in enhancing physicians' management and administrative knowledge.

Dr. Monika Renard (United States) Dr. Karen Eastwood (United States)
Milk or No Milk: Experiencing Another’s Reality - 30 min. Conference Paper
This paper describes an exercise used to increase learners’ understanding of and appreciation for cross-cultural issues by having them experience others’ realities and challenges.

Carl Henning Reschke (Germany)
Evolutionary Processes of Knowledge Transmission and Change in Organisations - 30 min. Conference Paper
The paper discusses the evolutionary nature of change in organizations and implications for improving knowledge and change management.

Cyndi Richardson (United States) Beatriz Conningham (United States)
Transformational Learning: Understanding and Using Transformational Learning to Effect Positive change in Organizations - 60 min. Workshop
The habit of dynamically synthesizing solutions to meet challenges must be developed among organizational members. A key means for bringing this about is Transformational Learning.

Dr. Leah Ritchie (United States)
The Effects of the Supervisor-Staff Relationship on Defensive Behaviors and Critical Discussions in Organizations: A Case Study of a Large U.S. Hospital - 30 min. Conference Paper
This case study supports the hypothesis that norms of politeness and defensiveness stop employees from engaging in important critical discussions. Employees who had positive interactions with their immediate supervisors however were more willing to engage in constructive critical discussion about the organization.

Christine Robertson (Australia) Georgina Mountford (Australia) Lisa Thompson-Gordon (Australia)
How to Enrich the Learning Experience in Workplace Settings Through Partnership - 30 min. Conference Paper
This paper reports on the experience of various stakeholder groups in testing assumptions around workplace learning processes and the specific needs of industry-based learners.

Dr Iain Robertson (United Kingdom)
Capturing Taste in Contemporary Art: Making Sense of Price Discrepancies Between East Asian Contemporary Art and Western Equivalents - 30 min. Conference Paper
This paper is about the monetary measurement of value in contemporary art. It is about the internal and external mechanisms that create that value

Wayne Robinson (United Kingdom) Tim Duckett (United Kingdom)
The Application of Social Software as a Basis for Encouraging Collaboration in Strategic Global Customer Account Management - 30 min. Conference Paper
This paper will explore the role that social software can play in assisting the interaction and collaboration across geographically dispersed sales teams managing global customers.

Dr Judith Rochecouste (Australia) Dr Farzad Sharifian (Australia) Christina Pollard (Australia) Jan Lewis (Australia) Linda Quartermaine (Australia)
An Extended Approach to Learning: he Case of Training Australian Aboriginal Health Workers - 30 min. Conference Paper
A paper about the redevelopment of more culturally and linguistically appropriate training materials for Australian Aboriginal Health Workers

Dr. Edward Rockey (United States) Ait-Ouyahia Hamid (United States)
Generational Implications Regarding the Use of Case Studies in an MBA Program - 30 min. Conference Paper
This paper and presentation will explore the implications of attempting to utilize case studies in an MBA program at a business school that includes students from three generational categories (generations X, Y and baby boomers).

Fernando Romero (United States) Sarah K. Brem (United States)
Understanding Organisational Knowledge and Culture through Artifacts: The Conceptual to Material Connection of Artifacts in the Dissemination of Information - Virtual Presentation
Organizations charged information dissemination must respond to audience diversity. We present ways to meet audience needs by analyzing social networks and information delivery through artifacts.

Graeme Charles Rose (Australia)
Empowerment of State School Principals: Influence of Contextual Factors: Reporting Results of Testing a Structural Model - 30 min. Conference Paper
This paper presents the results of testing a model of the psychological 'felt' empowerment of state school principals and a number of influencing factors.

Dr. Gloria Rosenbaum (United States)
Educating Professionals for Multi-Cultural Competence: A Social Work Perspective - 30 min. Conference Paper
This paper offers an innovative approach to educating for multi-cultural competence through conceptual and experiential means, including the use of museum-based cultural resources. Its relevance and transferability for diversity training in organizations will be explicated.

Prof Joseph L. Rosetti (United States) Thomas Kopp (United States)
Signposts on the Road of Organizational Change: A Case Study - Virtual Presentation
This case study examines how the quest to improve outcomes can be derailed by impediments to change even when it may seem logical that everyone should support attempts to improve quality within academic support systems.

Denis Rudd (United States) Richard Mills (United States)
Incorporation of Communication Skills in Hospitality Education - 30 min. Conference Paper
Communication skills are repeatedly cited by hospitality management professionals as vital, yet lacking in many of today’s college graduates. Corporate leaders complain that their companies need to train new employees how to communicate.

Dr. Meir Russ (United States) Jeannette K. Jones (United States) Greg Jones (United States)
Knowledge-Based Strategies, Culture, and Information Systems: Early Empirical Examination - Virtual Presentation
This paper studies two Knowledge-Based (KB) strategies and the organizational culture in the context of Information Systems (IS) technologies and Organizational Effectiveness

Dr Roslyn A. Russell (Australia)
The Value of History and Chaos theory in Knowledge Management: A Conceptual Discussion - 30 min. Conference Paper
This paper will provide an insight into the value of two seemingly disparate concepts - history and chaos theory in managing and creating knowledge.

Salojärvi Sari (Finland)
Knowledge Management in Finnish SMEs: A Study of Knowledge Aware Enterprises - 30 min. Conference Paper
This paper focuses on studying the knowledge narratives by managers of ten Finnish growth SMEs that are active in knowledge management.

Salonen Jari (Finland)
Supervision/Coaching in the Service of the Learning Organisation: Theoretical Examination of Connecting Two Ideas - 30 min. Conference Paper
This paper examines the practice of supervision and its possibilities to considerably enhance the implementation of the idea of a learning organisation.

Dr Shankar Sankaran (Australia) Stewart Hase (Australia) Alexander Kouzmin (Australia) Nada Korac-Kakabadsec Dr Gordon Jones (United States) Dr. Jerry Glover (United States)
Controversies in Knowledge Management - 90 min. Colloquium
A panel discussion on some controversies arising in knowledge management concerned with deproffessioanlisation, politics, tacit knowledge transfer and culture

Rod Sarah (Australia) Dr Tim Haslett (Australia)
Building Capability to Accumulate Organisational Knowledge – A Case - 30 min. Conference Paper
If knowledge is an organisational ‘resource’, how is it built over time? This paper conceptualises Knowledge Management as a dynamic resource accumulation system.

Dr Ali Sayilir (Turkey)
Effects of First International Joint Ventures on Local Partner's Development: A Multiple Case Analysis - 30 min. Conference Paper
The paper tries to present an account on how a start up relation between an international partner and a local partner effects the development of the local partner’s business.

Najib Saylani (Australia)
Exporting E-Government Technologies and Knowledge to Foreign Lands - Virtual Presentation
Export Of E-Government Technologies To Other And Instances Where This Process Is Possible And Driven By The Dynamic Of Globalization.

Gary Schomack (United States) Charles Beck (United States)
Mentoring as a Metaphor: Toward Creating a Learning Organization - 30 min. Conference Paper
Mentoring represents a paradigm shift from supervisor-control to coach-guide. A mentoring process develops a culture of support for employees to expand their skills.

Dr William Scott-Jackson (United Kingdom)
Individual Change Competence: Building a Key Organisational Resource - 30 min. Conference Paper
The ability of individuals to deal with change is a key strategic resource for most organisations. This paper demonstrates how it can be assessed and developed.

Rob Sharkie (Australia)
Perceptions of Trust as a Determinant of the Level of Knowledge Sharing - 30 min. Conference Paper
The importance of trust as a determinant of the level of knowledge sharing

Dr Bishnu Sharma (Australia) Prof David Gadenne (Australia) Prof Andrew Hede (Australia)
Leadership, Culture And Innovation: An Empirical Investigation Of Their Relationship - Virtual Presentation
This study investigates whether leadership attributes have influence in promoting teamwork and innovation within the context of small business culture and identifies perceived success factors.

Rumaisa Shaukat (Canada)
Change Management and Educational Organizations - 30 min. Conference Paper
This paper examines organizational change and determinant factors of resistance to change through a comprehensive review of different strands of empirical and conceptual research studies conducted over the last few decades.

Dr. Fred Shirazi (United States) Amber LaVoy (United States)
Global Competitiveness Through Innovation: The Case of General Electric Corporation - Virtual Presentation
Innovation and creativity have become driving forces of worldwide economic growth. Corporate competitiveness depends in fostering creativity and innovation at all levels of the organization. General Electric Corp. is used as a case to study key innovation and creativity factors necessary competing in today's global economy.

Dr Jeff Shuman (United States) Jan Twombly (United States)
A Model for Measuring and Managing the Value in Every Relationship for Strategic and Financial Benefit - 60 min. Workshop
Our goal is to help attendees define all the sources of value that can be realized through trusting, purposeful, win-win relationships and understand how to measure and manage them for strategic and financial benefit.

Simmons Jane (United Kingdom)
Management Education is it Perspiration or Inspiration? - Virtual Presentation
The focus of this paper is the presenter's on going research into the competing motivations of participants in the field of professional management education. Specifically it will explore the motivations of employees who are engaged in professional management education.

Subramanian Sivaramakrishnan (Canada) Marjorie Delbaere (Canada) Dr Edward Bruning (Canada)
The Role of Knowledge Management in the Market Orientation: Business Performance Linkage - Virtual Presentation
We examine the role of knowledge management in organizations’ market orientation - business performance relationship. We show that knowledge management has a mediating role.

Shekar S. Sivasubramanian (India)
Knowledge Management in Global Development Centres - Virtual Presentation
Global Software Development Centres (GDCs) have formed a large-scale model for the development of software for several companies. These centres act as aggregation centres for the execution of multiple projects across business units and geographies for a customer. Such centres have opportunities for implementation of software reuse in a controlled and managed environment. This paper proposes an integrated knowledge management framework for the implementation of software reuse in a GDC environment. Significant themes that will form the basis of this framework include people practices, including the creation of communities of practice, knowledge processes adapted to the project-oriented business, and technologies that address the unique nature of a GDC environment.

Doberah Slater (United Kingdom) George Taylor
Working in Tourism and Leisure: Assessing the Student Image: Student Perception - 30 min Conference Paper
What a student knows about working in tourism /leisure may be a product of unfamiliarity and even illusion. Yet such knowledge helps form perception

Dr. Alan Smith (United States) Nell T. Hartley (United States)
Dealing with a Culture of Workplace Violence in an Information-Intensive Society - 30 min. Conference Paper
Unfortunately, the underlying reason violence is occurring at the workplace is due to top management not taking the necessary prevention steps. Although such tactical issues as profiling, identifying behaviors, and even training that all can be implemented at the departmental, without the proper push from upper management violence at the workplace seems to go minimized and appear as unimportant.

Prof. MSc. Renato Soffner (Brazil)
Technology, Knowledge and Human Potential Development - 30 min. Conference Paper
Technology can be a pervasive mean to support human potential development, through cognitive imporvement and knowledge management.

Dr. Barry Kent Spiker (United States)
A Model of The Contributory Value of Older Workers in Organizations - 30 min. Conference Paper
This paper develops a model for understanding the contributory value of older workers (age 50 and older). Currently, such white-collar employees are perceived as expendable, of less value, and greater expense than younger employees. However, as older workers leave organisations, there are significant losses. The major contributory value of older workers consists of emotional, social, and intellectual capital. Future research agendas are proposed to meet this crisis in Global organisations.

John Stephens (Australia) Dr Tim Haslett (Australia)
From Cybernetics and VSD to Management and Action - 30 min. Conference Paper
Stafford Beer’s Viable Systems Diagnosis (VSD) is used to develop a framework for translating complex theory into action using a simplified management language.

Dr. Mark D. Stine (United States)
The More Things Change: Separating Traits From Skills in an Environment of Rapid Technological Change - 30 min. Conference Paper
This paper examines the use of trait analysis in an industry experiencing rapid changes in knowledge management and technology, the Broadcasting industry.

Dr. Tehsiu Sun (Taiwan)
The Research on Leadership Behavior, Influence Tactics, and Leadership Effectiveness for Management Levels of Government Organizations in Taiwan - 30 min. Conference Paper
Three major inventories - leadership behavior in Chinese model, influence tactics, and leadership effectiveness, were constructed and investigated in this research.

Sandra J. Tanenbaum (United States)
Do Managed Care Organizations Change the Culture of Psychotherapists--or Just their Remuneration? - Virtual Presentation
The evidence-based practice movement has legitimated, for some, the organizational principles of managed care. Most psychotherapists find strict adherence to statistical findings foreign and inappropriate; how, then, has managed care changed their behavior--through cultural change or economic incentives alone?

Arthur Tatnall (Australia)
Technological Change in Small Organisations: An Innovation Translation Perspective - 30 min. Conference Paper
The introduction of new technology into an organisation does not guarantee organisational change in the form expected. Innovation translation allows modelling of innovation processes.

Ying Wah Teh (Malaysia)
Text Mining in Message Boards - 30 min. Conference Paper
The approach described in this paper used series of analysis to discover interesting pattern within the messages from message boards.

Dr. Rita Thakur (United States)
Creating a Culture of Inclusion with Effective Use of Management Processes: A Case Study - 30 min. Conference Paper
This paper presents the methods by which business management theories were utilized to develop a structure that promoted trust, open communication, participation in goal setting and decision making processes, and a decentralized control process in a one hundred twelve-year old university.

Thite Mohan (Australia)
Strategic Positioning of HRM in the Knowledge Economy: Targeted HR Practices that Persuade People to Unlock their Knowledge Power - Virtual Presentation
The workshop strategically aligns HRM to the knowledge economy by revisiting and re-orienting key HR areas

Dr Brychan Thomas (United Kingdom) David Brooksbank (United Kingdom)
Knowledge Management within Small Memory Institutions - 30 min. Conference Paper
Knowledge management (KM) systems for small memory institutions (SMIs) are the software framework (toolbox) intended to assist, through knowledge processing functions, memory institution workers (MIWs).

Dr Jane Boyd Thomas (United States) Dr Michele Henderson (United States) Dr Marilyn Smith (United States)
The Marketing Functions' Capture of Time-Based Performance: An Examination Of Assessment Measures - Virtual Presentation
This paper explores how manufacturing companies, specifically the marketing function, have responded to the importance of time as a competitive weapon.

Dr Mike Thombs (United States) Stephen J. Fletcher (United States)
The Distributed Information Technology Model: Implemented by New Hampshire HealthTrust - 30 min. Conference Paper
This paper represents part two of a four-part series dedicated to CSS models and instruments. The Triage Information Technology Model (TITM), part-one was presented as part of The Third International Conference on Knowledge, Culture, and Change in Organizations, last summer as a virtual presentation. The Triage Information Technology Model has three sub-component models: The Distributed Information Technology Model (DITM: this paper), The Rapid Response Team Model, and The Research Technology Support Model. Each component corresponds to Information Technology (IT) concerns in three domains: people, information systems, and physical resources. The Rapid Response Team Model may be used to assemble and manage a team of IT professionals who assume responsibility for problem resolution and project requests. The Distributed IT Model developers will construct an instrument that may be used to provide communication support system capabilities, connect, and unify team members by collecting, storing, and disseminating project details, problem reports, and scheduling data. The final component is the Research Technology Support Model that may be used to define and allocate physical resources and manage plant configuration details. This component is necessary to support the team, operation, and delivery of the DITM instrument. The DITM is a framework that represents a new paradigm for IT communication management. The DITM instrument is a system of multiple, fully integrated, Web-based, content-delivery communication support software applications.

Malcolm Todd (United Kingdom)
The Interpares2 Project: The Long-term Preservation of the Dynamic Digital Records of the Arts, Sciences and E-Government - 30 min. Conference Paper
The InterPARES (International Research on Authentic Records in Electronic Systems) 2 project based at UBC is an international collaboration funded by the Social Sciences and Humanities Research Council of Canada and the US National Science Foundation examining the preservation of digital research data, records and culture

Prof Maria Cidalia Tojeiro (Brazil)
Ethics Standards in Organization - 30 min. Conference Paper
Ethical Standards in Organization: economic growth and social justice

Prof Michael Trebesh (United States)
International Business. The Chinese Business Mind - 30 min. Conference Paper
Business trade and management depends on understanding the Chinese culture, beliefs and traditions

David Trigg (Australia) Marie Trigg (Australia)
A Systems Approach to Cultural Issue of Corporate Learning - 30 min. Conference Paper
A systems approach has been applied to restructuring of an Australian-Chinese joint venture. A case study shows how the principles of systems thinking are applied to company operations to achieve the desired turnaround.

Keith C. Truscott (Australia) Craig Standing (Australia)
The "Last Frontier" For Indigenous Life Histories: A Suggested Framework for Recording and Analysing Australian Indigenous Tertiary Business Graduates' Life Histories - Virtual Presentation
This research attempts to develop a schema for carrying out Indigenous life histories, especially of nine Australian Indigenous tertiary business graduates, so as to gain critical data for qualitative research analysis.

Dr Eva Tsahuridu (United Kingdom) Randal Ford (United States)
Ethics, leaders and cultural change: A case analysis - 30 min. Conference Paper
The paper reports on a culture change effort and the effect of the leader’s ethics and behaviour

Linda Twiname (New Zealand) Associate Professor Maria Humphries (New Zealand)
Out of the Iron Cage: Employee Liberation through Communicative Action - 30 min. Conference Paper
Based on research using Habermas' idea of communicative action, we report on the efforts of employee engagement for change.

Dr. Ryan Underdown (United States)
A Methodology For Engineering Culture - Virtual Presentation
This paper will present a cultural change methodology composed of an integrated set of strategies for the purpose of creating a desired culture.

Dr. Reza Vaghefi (United States) Dr Gary R. Fane (United States) Dr Louis A. Woods (United States)
Relationship Among Intellectual Capital, Labour Productivity, Asset Utilization and Corporate Culture - 30 min. Conference Paper
This paper/case proposes to discuss the interrelationship among these factors and their implication in global competition. It provides research and industry data that support the notion that in order to become competitive and sustain it over time the firms need tools of TQM, Six Sigma and more, and application of these management tools to create a corporate culture for the long term profitability in the global market place.

Kumar Vairavasundaram (United Kingdom) Ahmed Beloucif (United Kingdom)
Restructuring through Merger: A Case Study Analysis of Scottish and Southern Energy - 30 min. Conference Paper
A case study analysis on the merger between Scottish Hydro Electric and Southern Electric. The study concentrates on the post merger integration process that has resulted in a successful company.

Dr Hilligje Gerritdina Van Dijk (South Africa)
Using an Integrated Performance Management System to enhance the Learning Organisation: A South African Perspective - 30 min. Conference Paper
The application of an integrated performance management system results in the creation of a knowledge worker, capable of affecting organisational development.

Dr Sri Vasudevan (United States)
Knowledge Sharing and Knowledge Preservation in a Global Organization: How Technology can Help - 30 min Conference Paper
With increasing globalization, there is an need for organizations to accomplish global knowledge sharing, preservation and protection. This presentation examines the role of technology in meeting this challenge.

Richard Vines (Australia)
Knowledge and knowing: What might we be doing differently in 5 years time? - 30 min. Conference Paper
Managing transitions - journeys from familiar to unfamiliar territories – is a challenge of vital concern to all organizations wishing to positively embrace the forces of globalization. How might technology be applied to help us chart this territory of learning, growth, change and knowledge management?

Ranjit Voola (Australia) Kym Cowley (Australia)
Resource Based Perspective of Effective Strategic Change: The Role of Intangible Capabilities - Virtual Presentation
Resource Based View is applied to Strategic Change. This paper proposes that three intangible capabilities are antecedents to strategic change.

John J. Voyer (United States) Herbert Smoluk (United States) Bruce Andrews (United States)
The Effects of Cultural Rigidity on Bank Geographic Diversification - 30 min. Conference Paper
A bank following a strategy of geographic diversification was constrained by culture. A system dynamics model tested five strategies possible if the culture’s grip loosened.

Beverly C. Walker (Australia) Dr Tim Haslett (Australia)
The Importance of Social Networks in the Exchange of Information - 30 min. Conference Paper
Social networks provide a valuable conduit for the exchange of information within organisations. This paper reports on the use of a network approach to explore informal social networks within a community not-for-profit organisation.

Dr. John Hugh Walker (Canada) Dr Kojo Saffu (Canada)
The Country-of-Origin Effect and Consumer Attitudes to "Buy Local" Campaign: A Comparision of Canada and of Russia - 30 min. Conference Paper
We examine the relationship of consumer attitudes in a well-developed Western country, Canada, and a country emerging from a socialist economy, Russia.

Dr Philip Richard Walsh (United Kingdom)
The Strategic Responses of Natural Gas Suppliers to a Deregulating Market in Ontario, Canada.: Using Customer Driven Scenarios to Facilitate Change Management - 30 min. Conference Paper
The use of customer driven scenarios and their effect on strategic change management in a deregulating Ontario energy market.

Catherine L. Wang (United Kingdom) Prof Pervaiz K Ahmed (United Kingdom)
The Role and Function of the Knowledge Value Chain in Knowledge Management Implementation - 30 min. Conference Paper
This paper discusses knowledge management processes and their underlying infra-structural prerequisites, and further develops from them a knowledge value chain. This knowledge value framework, based on both theories and strong empirical research, can be used by organisations to analyse and guide the implementation of their knowledge management programmes. The following gives a more specific description of this paper.

Wang Dan (China)
Impacts of Manufacturer-Supplier Boundaries on Performance: An Empirical Study - Virtual Presentation
This is an empirical study that explores the impact of manufacturer-supplier boundary on the manufacturer's performance.

Fatima Wang (United Kingdom) Ming Lim (United Kingdom)
Defying Learning: Barriers to Organizational Learning and Human Capital Development - 30 min. Conference Paper
Despite the tremendous technical advances achieved in the field of formal workplace learning, issues of culture give rise to complex and problematic problems that oppose knowledge-sharing, knowledge acquisition, and tangible benefits in the form of improved performance. The cultural factors and mental frameworks held by individuals and corporations manifest as contradictions and barriers which must be identified and understood before synergies between culture and knowledge can be developed.

Lingjie Wang (United Kingdom)
Organisational Culture and Social Embededness: A case study of China Central Television in Transition - Virtual Presentation
This paper is based on a PhD thesis on a longitudinal research about the monopoly national broadcaster---China Central Television. Apart from twice field visit to the CCTV, the author also took a 6 months placement in the CCTV for ethnographic research. Originally as a party mouthpiece of the CCP, the change of the CCTV during the last decade is astonishing with China’s Open Door Policy in 1979 and China’s membership of the WTO in 2000. The research looks at the role of organizational culture in its transitional period (early 90’s to present). As a broadcasting enterprise in the socialist and communist context, this paper argues to highlight the social embeddedness of the formation of organizational culture.

Celeste Michele Watkins (United States)
The Incomplete Revolution?: Exploring Institutional Change in Welfare Bureaucracies - 30 min. Conference Paper
This paper seeks to demonstrate how the process of organizational change is institutionalized (or undermined) by competition between organizational compliance structures and institutional rhetoric by studying the implementation of welfare reform in two Massachusetts welfare offices.

Rakesh Wats (India)
A Systematic Approach for Continuing Professional Development and Knowledge Management in Technical Institutions of India - 30 min. Conference Paper
The implementation of World Bank Assisted Project for Strengthening Technician Education in India and other similar initiatives taken by Govt. of India from time to time has brought significant changes in the technical education system of the country.

Sheila Simsarian Webber (United States)
Building Client Trust and Loyalty: Professionals as Stewards - Virtual Presentation
This proposed research uses what we know about interpersonal relationships from agency theory and stewardship theory, as well as relationship management/marketing, interpersonal and interorganizational trust, and product development/project management to offer an integrated model of the client-professional relationship impacting client trust and loyalty.

Christine Welch (United Kingdom) Caroline Strevens (United Kingdom)
The Impact of Virtual Marketspace on the Provincial Legal Practice: An Examination of the Virtual Presence of Legal Firms in the Portsmouth Area - Virtual Presentation
An examination of the impact of virtual marketspace and the advent of virtual organisations on the traditional work of the provincial legal practice in the Portsmouth area.

Colin Michael White (Australia) Katherine Miao Fan (Australia)
An Information Strategy for Country Risk: The Australian Perspective - 30 min. Conference Paper
This paper, using survey data, analyses the information strategy relevant to the assessment of the risk associated with FDI by Australian companies.

Dr. Leni Wildflower (United States) Kim Lafferty (United Kingdom)
Inspiring Dialogue Online: Facilitation Strategies in the Capturing of Knowledge in The Virtual Environment - 60 min. Workshop
The challenge of capturing knowledge through dialogue in the online environment, harnessing the best attributes of face-to-face communication--creativity, emotional warmth, self-reflection, and the ability to respond to differing points of view.

Dr John Winchester (Australia)
Academic Knowledge Mismanagement and the Destruction of Social Capital in Societies - 60 min. Workshop
Academic knowledge management dispalys a reductionist appreciation of knowledge. Contemporay understrandings of knowledge management require integrated approaches. Changes in academic practices are required.

Mark Brooks Woodhouse (United States)
Elusive Ghosts in Smug Machines: Librarianship and the Changing Nature of Knowledge - 30 min. Conference Paper
This paper is an examination of the response of the library field to the challenges of rapidly changing trends in information development and knowledge management.

Herr Peng Wu (China)
A Knowledge Environment of the Knowledge Management - 30 min. Conference Paper
Knowledge Environment of the Knowledge Management

Wei Hua Wu (Hong Kong Special Administrative Region of China)
The Changing of Culture Interface and Chinese Hyperreality in New City Magazine: When Modern Chinese City Encounters Postmodern Context - 30 min. Conference Paper
The relations between the changing the new Chinese city magazine and the culture interface ; and the intercrossing situation between modern city and the postmodern context.

William F. Yager (United States)
Knowledge Management and Micro Enterprise Development: Application in Nicaragua.: Experiential Knowledge Development of Economics and Business Concepts in a Cross-cultural Context - 30 min. Conference Paper
Engaging learners in experiential knowledge development at a conceptual level has enhanced micro entrepreneurs' understanding of the contextual framework for their potential enterprise.

Dr Hassan Yazdifar (United Kingdom)
Merger and Acquisition: A Transition Style - Virtual Presentation
The paper explores the emerging dynamics (of change) whereby new culture of accountability become routinised and infused into the day-to-day practices of employees.

Dr. Gewei Ye (United States)
The CCMP Model for e-Finance with Enterprise Application Integration - Virtual Presentation
This paper suggests a model that extends the current perspective and provides a basis for a more comprehensive approach to financial digitization.

Dr. Richard R. Young (United States)
Knowledge Management in Supply Chains: Filling Inter-organizational Gaps Is a Prerequisite for Success - 30 min. Conference Paper
The collection, analysis and dissemination knowledge about markets and trading partners is a necessary prerequisite for effective management of supply chains

Janat Yousof (United States)
The Perceptions of Self- and Social Attributions for Success of Public Administrators in Malaysia - 30 min. Conference Paper
Examines the perceptions of self- and Social Attributions for success of female and male public administrators in Malaysia. Has implications for Human Resource development.

Rachid Zeffane (Australia)
The Factors Affecting Preferred Channels of Communication: Exploring the Impact of Communication and Trust Climates - 30 min. Conference Paper
It focuses on a longitudinal survey data involving 300 Employees from a Food Corporation operating in Australia. The data reveals that written information conveyed through the Co Newsletter is perceived as the most helpful media, followed by the Notice Board and information through colleagues/peers.

Yong Zhang (United States) Dr. James Neelankavil (United States) Anil Mathur (United States)
The Cultural Relativity of Managerial Leadership Styles: a Cross-cultural Comparison of Middle-level Managers in four Countries - 30 min. Conference Paper
This paper examines differences in managerial leadership styles of middle-level managers in four countries.

Donald W. de Guerre (Canada)
Sustainable Learning Organization Development: Participative Design and Executive Coaching - Virtual Presentation
The first phase of an action research project to generate practical knowledge about integrating participative organizational redesign with leadership coaching is concluding. Initial findings suggest that executive coaching is more effective than past leadership training practices to assist management in particular to adapt to and lead organizational change.

Dr E.L. Rohan T. de Silva (United States)
South-Asian Subculture in American Medicine:: When Foreign Medical Graduates Supervise the First Generation Born in America. - 30 min. Conference Paper
Cultural conflict and organizational strain arises when immigrant South Asian attending physicians supervise residents who are American-born South Asians.

Said Malki none (United States)
Interactions between Digital Economy and Globalization: Characteristics of the Digital Economy - 30 min Conference Paper
The digital economy is a very large field of practice and relatively recent academic discipline. Conceptually, it might be defined as an economy that is based on knowledge and information, relying on sub sectors such as entirely digital goods and services and mixed goods that is, physical goods that are sold through the internet. This paper will emphasize the characteristics of this economy and its connections with the globalization. Additionally, it will examine an important component of the digital economy, which is the e-commerce through an analysis of the case of service industries.

van 't Hof Chris (Netherlands)
The Practice of Managing Knowledge: A Practical Approach in Balancing Between Information Systems and Talking Humans - 30 min. Conference Paper
The empirical body on KM practices had grown rapidly in the last decade and important lessons can be learned when looking at these case studies.

Dr M.C. ware (United States)
Interdisciplinary Collaboration: A Sociologist and an Educator View Knowledge, Culture and Change - 30 min. Conference Paper
The authors have 20+ years of collaboration working on issues of gender, technology adoption, diversity issues. Our paper will analyze collaboration as it has enriched our views of knowledge and culture, and how it has contributed to change in our organizations (sister universities)

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